Membership & Data Manager

Boys & Girls Clubs of Hartford; Hartford (CT); On-site; USD 24,796 - 26,174; Part time

Job summary

Boys & Girls Clubs of Hartford is seeking a part-time data entry and member services assistant to support the membership process and respond to member requests. This role focuses on accuracy in data entry and responsive service at the front desk in Hartford, CT.

Responsibilities include maintaining the web-based member database, processing applications, producing demographic reports, and assisting with program support tied to academic, healthy lifestyle, and citizenship focus areas.

Qualifications

• Data entry experience with accuracy and speed.
• Proven positive customer service skills.
• Clear verbal and written communication.
• Bilingual in English and Spanish a plus.

Responsibilities

• Assist with all aspects of data/information entry and membership tracking.
• Maintain and input membership applications and related documents.
• Produce demographic reports on membership data.
• Process ClubHub data entry for members; monitor front desk operations.
• Support program services and outreach activities for youth.

Skills

Data entry

Customer service

Communication

Bilingual English/Spanish (plus)

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Description

Assists with all aspects of data/information entry, tracking membership statistics; coordinating membership process, and responding to member requests. Assists with membership benefits programs, membership satisfaction and supports information related to membership, member related services and potential new members. Awareness of our membership database in support of our three core focus areas of the Boys & Girls Clubs of Hartford; (a) academic success, (b) healthy lifestyles and (c) good character & citizenship

• Contributes to the accurate and timely maintenance of a web-based member database.
• Collects, reviews and accurately inputs membership applications and other related documents.
• Provides demographic reports of membership data on a regular and consistent basis.
• Timely and accurately processes ClubHub data entry for all members
• Monitors the front desk equipment, supplies and various program needs
• Brings inventory and supply issues to the attention of management
• Conducts community outreach activities, encourages parent/guardian engagement, promotes and recruits youth for programs (i.e. family plus)
• Schedules tours and orientations for new members, parents, volunteers and visitors
• May assist or provide program services and cooperative learning activities for youth that are both recreational and educational
• Ensures the safety of members, demonstrates positive values, and ethical behavior during service and program delivery
• Displays a high level of enthusiasm, commitment and professionalism towards Club members, parents and activities
• Monitors attendance, pick-ups and drop offs of children according to safety and security protocols and parental or guardian authorizations
• Will have oversight of individuals, groups of youth, visitors and people entering and exiting the building

This position requires Monday-Friday 2:00 p.m.-6:00 p.m. availability.

Job Type

Part-time

Requirements

• High School diploma or GED
• Experience working with youth
• Data entry skills
• Proven positive customer service skills
• Cultural competency working with Latino and African-American populations is extremely beneficial
• Ability to clearly communicate verbally and written
• Bilingual in English and Spanish a plus
• Flexibility, patience, tolerance, and a willingness to learn new related skills
• Computer proficiency including Microsoft Office products

Salary Description

$18.00-$19.00 per hour