Membership Coordinator

TurnPoint Services; Lenexa (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid parental leave

PTO and paid holidays

Life and disability insurance

Training & development programs

Access to Apprenticeship Academy

Job summary

Anthony Plumbing, Heating, Cooling & Electric (Anthony PHCE) in the Kansas City area seeks a Membership Coordinator to oversee daily operations, add new members, and maintain relationships with current members, collaborating with the Controller, Service Manager, and Call Center Manager to support all aspects of the membership program.

This role emphasizes delivering excellent customer service, driving membership recruitment and retention, and ensuring accurate billing and data in ServiceTitan.

Qualifications

• Office experience in customer service, inside sales, or AR.
• Willingness to learn new software tools; ServiceTitan a plus.
• HVAC knowledge is helpful.
• Excellent verbal, written, and electronic communication.
• Team-oriented with strong customer service focus.
• Able to work independently and complete tasks efficiently.
• Strong attention to detail and multitasking ability.
• Proactive in auditing, troubleshooting, and solving problems.

Responsibilities

• Communicate with customers about billing and membership inquiries.
• Develop and manage membership recruitment and retention plans.
• Monitor and correct recurring maintenance service errors related to memberships.
• Review daily memberships sold for accuracy and update information as needed.
• Ensure accuracy in bi-monthly billing processes.
• Gain proficiency in Membership setup within ServiceTitan, including reports.
• Assist Customer Service Representatives with accurate customer lists for scheduling.

Skills

Customer service

Administrative

Multi-tasking

Detail-oriented

Communication skills

Tools

ServiceTitan

Job description

Brand Overview

Anthony Plumbing, Heating, Cooling & Electric has proudly served Kansas City homeowners for generations. Known for service excellence and community trust, Anthony PHCE is an award-winning local leader in home comfort. As part of TurnPoint Services, employees gain more than a job: they access stability, advanced training, and national growth opportunities. Our team culture is built on respect, craftsmanship, and delivering comfort that lasts. Grow your career with Anthony PHCE — where Kansas City pride meets national opportunity.

Role Overview

Coordinator Memberships (2025-1059)

Role Overview

• We are seeking a Membership Coordinator to oversee day to day operations, including adding new members and maintaining strong relationships with current members. In this role, you will collaborate closely with the Controller, Service Manager, and Call Center Manager to ensure smooth daily operations and support all aspects of our membership program. The Membership Coordinator will help drive membership sales goals by delivering exceptional customer service, fostering effective communication, and ensure tasks are completed accurately and efficiently.

What You Bring

• Prior experience in an office setting, including customer service, inside sales, or accounts receivable.
• Strong aptitude for learning and navigating software systems; experience with ServiceTitan is a plus.
• Knowledge of the HVAC industry is helpful.
• Excellent verbal, written, and electronic communication skills.
• Positive, team-oriented attitude with a strong focus on customer service.
• Ability to work independently and complete assignments efficiently.
• Strong attention to detail and ability to multitask effectively.
• Proactive in auditing, troubleshooting, and identifying solutions to problems

Key Responsibilities

• Communicate effectively with customers via inbound and outbound calls regarding billing and membership inquiries.
• Develop and manage membership recruitment and retention plans.
• Monitor and correct recurring maintenance service errors related to memberships.
• Review daily memberships sold for accuracy and update information as needed.
• Ensure accuracy in bi-monthly billing processes.
• Gain proficiency in the Membership setup within the ServiceTitan system, including running reports and reviewing data.
• Assist Customer Service Representatives by providing accurate customer lists for maintenance scheduling

Why You'll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.