Membership Program Manager

Yourairexperts; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay + Bonus

Full Benefits Package

401(k) with Company Match

Paid Training, Vacation, & Holidays

Employee Referral Program

Collaborative team environment

Job summary

Granite Comfort is seeking a Membership Program Manager to oversee day-to-day administration of membership programs across multiple HVAC and plumbing brands. You will manage records, billing, renewals, and account updates, ensuring accuracy and timely payments.

You’ll collaborate with call center, finance, and operations to maintain consistent processes. Strong Excel skills and problem-solving ability are essential to identify issues and improve workflows.

Qualifications

• 3+ years of billing, membership administration, account management, or related field.
• Strong Excel skills, including XLOOKUP, formulas, pivot tables, filtering, and large datasets.
• Experience maintaining accurate records, reconciling information, and resolving discrepancies.
• Understanding of recurring billing and revenue timing; deferred revenue a plus.

Responsibilities

• Manage membership records, billing information, renewals, cancellations, and customer account updates.
• Monitor payment activity and follow up on outstanding balances; resolve billing questions.
• Reconcile records across multiple systems; document membership activity.
• Prepare recurring reports to track memberships, renewals, and payments.
• Use Excel to organize information and identify discrepancies from data sources.
• Coordinate with call center, finance, and local teams to resolve issues.
• Support renewals outreach and membership updates; improve processes.

Skills

Excel advanced (XLOOKUP)

Billing & renewals

Data reconciliation

Problem solving

Communication

Tools

CRM systems (ServiceTitan, etc.)

Job description

Granite Comfort is looking for a Membership Program Manager to help manage the day-to-day administration of our membership programs across multiple HVAC and plumbing brands.

This role focuses on keeping membership records accurate, managing billing and renewals, resolving account discrepancies, and coordinating with our brands to keep programs running smoothly. You’ll work with membership data, billing records, and reports to ensure information is accurate, payments and renewals are handled properly, and issues are resolved. Strong Excel skills and attention to detail are important, along with the ability to identify problems, research them, and help improve processes.

You’ll work closely with our call center, local teams, finance, and operations teams to support membership activity and maintain consistent processes across the business.

What You’ll Do

Manage membership records, billing information, renewals, cancellations, and customer account updates

Monitor payment activity, follow up on outstanding balances, and help resolve billing questions and discrepancies

Reconcile membership records, billing, payments, and revenue information across multiple systems

Maintain accurate records and ensure membership activity is properly documented

Prepare and maintain recurring reports to track memberships, renewals, cancellations, billing, and payments

Use Excel to organize information, identify discrepancies, and research issues across multiple data sources

Coordinate with local teams, the call center, and finance to resolve account issues and keep membership processes on track

Support customer outreach related to renewals, payment follow-up, and membership updates

Identify opportunities to improve administrative processes, recordkeeping, and reporting accuracy

What We’re Looking For

3+ years of experience in billing, membership administration, account management, business operations, finance, or a related field

Strong Excel skills, including XLOOKUP, formulas, pivot tables, filtering, and working with large datasets

Experience maintaining accurate records, reconciling information, and resolving discrepancies

Understanding of recurring billing, payment tracking, and revenue timing; experience with deferred revenue is a plus

Comfort working with data exports from multiple systems and identifying duplicates, missing information, and mismatched records

Strong organizational skills and attention to detail, with the ability to manage recurring tasks and follow through on outstanding items

A proactive approach to problem-solving and improving processes

Clear communication skills and the ability to work effectively with multiple teams

ServiceTitan or other CRM, billing, or business management system experience is a plus

What We Offer

Competitive Pay + Bonus

Full Benefits Package

401(k) with Company Match

Paid Training, Vacation, & Holidays

Employee Referral Program

A collaborative team environment with opportunities to grow

Schedule & Location

Monday–Friday, 8 AM–5 PM | In-Office

At Granite Comfort, our values are Excellence, Innovation, Respect, and Integrity . We believe in doing things right, treating people well, and continually looking for better ways to work. What you do matters here.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.