Membership Coordinator

Fitler Club; Philadelphia (Philadelphia County); On-site; USD 40,000 - 80,000; Full time

Job summary

Fitler Club seeks a passionate Vice President of Human Resources to enhance member experiences and community engagement. This role involves managing leads, onboarding, and ensuring seamless operational workflows in a vibrant hospitality environment. Ideal candidates will have a robust background in hospitality, exceptional organizational skills, and a commitment to building strong relationships.

Benefits

Complimentary meals and snacks

Flexible work environment

Health insurance

401k with company match

Generous PTO policies

Qualifications

• 2+ years of experience in membership sales or customer service is desired.
• Strong communication skills in writing and in-person interactions.
• Experience with billing or reporting is a plus.

Responsibilities

• Manage inbound leads and support applicants with efficiency.
• Oversee member onboarding and maintain CRM systems.
• Organize lead-generation events to engage the community.

Skills

Organizational Skills

Customer Service

Communication

Resourcefulness

CRM Tools Proficiency

Education

Bachelor’s degree in Hospitality, Business, Marketing, or a related field

Tools

Google Suite

Job description

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Vice President of Human Resources at Fitler Club

Do you thrive on making meaningful connections, turning first impressions into relationships, and keeping things running smoothly behind the scenes? If you're someone who loves human connection and staying organized while juggling all the moving pieces — we want you on our team.

At Fitler Club, we’re inviting you to be part of something special. This role is your opportunity to help shape the future of our growing community while growing your career in a high-touch, high-energy environment where people come first.

What You’ll Do:

• Be the first smile and go-to guide for prospective members — managing inbound leads, scheduling tours, and supporting applicants with warmth and efficiency.
• Play a key role in our member referral program and help organize lead-generation events that keep our community engaged and excited.
• Own our sales pipeline reporting — track activity, identify trends, and help the team convert curious prospects into raving fans.
• Take the lead on new member onboarding, making every transition into Fitler Club life smooth, welcoming, and unforgettable.
• Keep our CRM systems (Pipeline and Peoplevine) sharp, organized, and up to date.
• Jump in with speedy, polished, and helpful responses to member questions and concerns — ensuring they feel heard and valued.
• Be the bridge between our members and internal teams — resolving issues, sharing insights, and ensuring communication flow.
• Maintain accurate member profiles, billing info, and membership status records that keep our operations running seamlessly.
• Foster real connections — proactively engaging with members, building trust, and reinforcing our commitment to exceptional service.
• Contribute to a variety of projects and priorities — because no two days are ever the same!

Who You Are:

• You have a Bachelor’s degree (or equivalent experience) in Hospitality, Business, Marketing, or a related field.
• You bring 2+ years of experience in membership sales, hospitality, private club life, or customer service, and you love it.
• You’re highly organized, endlessly resourceful, and like working with a plan
• CRM tools and Google Suite? You know them, you love them, and you use them like a pro.
• Billing, reporting, or AR experience? That’s a nice plus.
• You’re a clear, charismatic communicator both in writing and in person.
• You thrive in a fast-paced, team-oriented environment where attention to detail and thoughtful execution set you apart.
• Above all, you’re positive, people-first, and driven to deliver an unforgettable experience every time.

Perks of the Position:

• Complimentary meals, snacks, and beverages seven days/week, complimentary fitness classes, employee appreciation events, professional headshots
• Traditional benefits such as wide-ranging health insurance options, company-paid short-term disability and paid parental leave, 401k with a company match,
• Generous PTO policies and company-sponsored holidays
• Annual performance reviews with opportunities for career development and wage increases.
• A dynamic and energizing work environment that’s anything but ordinary
• Opportunities to grow, lead, and make a lasting impact in our thriving community

Sound like your dream job? Apply now and let’s grow together.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and Sales

• Industries

  Hospitality, Golf Courses and Country Clubs, and Hotels and Motels

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