Membership Coordinator

YMCA of Greater Brandywine; Exton (Chester County); On-site; USD 40,000 - 50,000; Full time

Job summary

The YMCA of Greater Brandywine is seeking a Membership Coordinator in Exton, PA, to deliver extraordinary customer service while managing membership associates. This full-time position includes supervising staff, ensuring operational excellence, and facilitating member engagement. Join a leading nonprofit organization focused on health and wellness.

Benefits

Free family YMCA membership, including outdoor pools

Medical, dental, and vision insurance

Paid holidays and plentiful PTO for full-time employees

Generous program discounts on childcare and camp

12% employer contribution to retirement savings

Continuing education reimbursement and tuition discounts

Career development and paid training

Unlimited referral bonus beginning at $300

Qualifications

• At least 18 years of age required.
• Prior knowledge and/or minimum of two years of experience in membership or sales required.
• Excellent organizational and communication skills.

Responsibilities

• Oversees successful operation of the Membership Services Center.
• Models customer service behavior while mentoring staff.
• Develops weekly staff schedules and approves payroll.

Skills

Customer Service

Organizational Skills

Communication Skills

Education

High school diploma or GED required

Bachelor’s degree preferred

Job description

Join to apply for the Membership Coordinator role at YMCA of Greater Brandywine

19 hours ago Be among the first 25 applicants

Join to apply for the Membership Coordinator role at YMCA of Greater Brandywine

Get AI-powered advice on this job and more exclusive features.

Description

Embark on a Journey of Impactful Adventure

The Membership Coordinator models extraordinary customer service and the Y’s core values; supervises, trains, and coaches membership associates in both service and technical skill areas needed to successfully perform their job; and ensures standard operating procedures are implemented accurately.

Description

Embark on a Journey of Impactful Adventure

The Membership Coordinator models extraordinary customer service and the Y’s core values; supervises, trains, and coaches membership associates in both service and technical skill areas needed to successfully perform their job; and ensures standard operating procedures are implemented accurately.

Who Are We?

The YMCA of Greater Brandywine (YGBW) was named a 2025 Top Workplace by The Philadelphia Inquirer for a second consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.

Perks & Benefits

• Free family YMCA membership, including outdoor pools
• Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees
• Babysitting while you work (up to 4 hours per day)
• Generous program discounts on childcare, camp, youth sports, swimming lessons and more!
• 12% employer contribution to retirement savings upon reaching eligibility and optional 403B retirement savings plan upon hire.
• Employee Assistance Program
• Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
• Career development and paid training
• Unlimited referral bonus beginning at $300.00
  
  

What You’ll Do

• Performs all functions of Membership Associates I and II.
• Stationed at the Membership Services Center for at least 90% of their time, modeling stellar customer service behavior, while mentoring, coaching, and training staff and volunteers in delivering stellar service to all.
• Oversees successful operation of the Membership Services Center, ensuring member and prospect needs are met/addressed, appropriate and clear procedures are followed, and all team members have a full command of their roles.
• Possesses or quickly develops a command of YGBW’s organizational membership software system, ensuring ability to process all transactions and train membership associates in system operation.
• Develops weekly staff schedules and approves staff time/payroll in HRIS system.
• Oversees processing of income-based memberships.
• Assists Membership Associates in handling difficult member, guest and/or staff issues with the ability to diffuse concerns, while maintaining a positive attitude and composure.
• Collaborates with branch departments to develop a system of communication that ensures the membership team receives accurate and updated information about branch offerings, schedules, changes and more in a timely manner, equipping them to deliver accurate information to all.
• Works in partnership with the Branch Membership Director to train staff in leading cause-driven facility tours for prospective members, empowering them to deliver a high level of engagement toward conversion and retention. Assist with hiring, supervising, onboarding and training membership associates.
• Ensure compliance with all YGBW policies and standard operating procedures.
• Perform other related duties as assigned.
  
  

Qualifications

What You'll Need

• At least 18 years of age required
• Available nights and weekends
• High school diploma or GED required, bachelor’s degree from an accredited college or university preferred
• Prior knowledge and/or minimum of two years of experience in membership or sales required, 3 years preferred
• Demonstrate ability to develop and teach skills
• Excellent organizational and communication skills
• Obtain and maintain all new hire certifications and trainings within 90 days of hire
  
  

Work Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.

Why You Need To Apply

Not meeting every single requirement? That’s perfectly okay! Research shows that women and marginalized groups are often hesitant to apply for jobs unless they meet all the qualifications. If you’re excited about this role, don’t let a few mismatches in your experience hold you back. We want to see your application! You could be exactly what we’re looking for!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

Referrals increase your chances of interviewing at YMCA of Greater Brandywine by 2x

Get notified about new Membership Coordinator jobs in Exton, PA.

Advancement Coordinator and Event Planner

Haverford, PA $40,000 - $50,000 1 month ago

Executive Assistant and Project Coordinator

Receptionist- Gordon Early Literacy Center

Front Desk Receptionist - Mercedes Dealership

Johnson & Johnson, Executive Meeting Coordinator; Portfolio and Operations - Immunology - Application via WayUp

Membership Concierge - Evenings and Weekends

Admissions Visit Coordinator & Operations Specialist

Central Scheduling Representative - Part Time

Full-Time Registrar- Downtown Walnut Location

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.