Membership & Registration Manager (Remote)

KENTUCKY SOCIETY OF ASSOCIATION EXECUTIVES INC; Chicago (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading association management company in Chicago is seeking a Membership & Registration Manager to oversee membership functions and engagement strategies. The ideal candidate will demonstrate strong organizational and project management skills while managing the member database and supporting member satisfaction. This is an opportunity to work in a collaborative environment with opportunities for professional advancement.

Qualifications

• 3–4 years of experience in membership management; medical association experience preferred.
• Self-starter with the ability to work independently and prioritize multiple projects.
• Willingness to travel (nationally and internationally) 2–4 times per year.

Responsibilities

• Lead membership growth, retention, and engagement strategies.
• Manage member database (Novi AMS); ensure data accuracy and reporting.
• Supervise and train membership support staff.

Skills

Organizational skills

Communication

Project management

Attention to detail

Tools

Novi AMS

CRM systems

Job description

POSITION SUMMARY

The Membership & Registration Manager is responsible for leading all membership and registration functions across multiple client associations. This includes membership recruitment, retention, database management (Novi AMS), registration support for meetings and conferences, committee coordination, and staff supervision. The ideal candidate will be a proactive communicator, skilled relationship-builder, and process-oriented leader with a passion for member engagement.

This position reports to the Executive Director and plays a key role in supporting client growth and member satisfaction. You will work collaboratively with internal teams and external stakeholders and manage one direct report.

KEY RESPONSIBILITIES

• Lead membership growth, retention, and engagement strategies
  
• Manage member database (Novi AMS); ensure data accuracy and reporting
  
• Oversee dues invoicing and renewal processes
  
• Coordinate registration for client conferences, webinars, and events
  
• Serve as staff liaison to assigned committees, support meeting coordination and follow-up
  
• Supervise and train membership support staff
  
• Collaborate on marketing and communication initiatives to support member outreach
  
• Maintain the accuracy and functionality of the Find-a-Doctor public directory
  
• Assist with surveys, reporting, and other client deliverables

ABOUT TREX Technical Registration Experts, Inc. (TREX) is a full-service association management company (AMC) based in Chicago, IL, with an additional office in Denver, CO. TREX provides personalized management services to small and medium-sized professional medical societies, including the International Society for Hair Restoration Surgery, American Academy of Cosmetic Surgery, North American Hair Research Society and the Skin of Color Society and its Foundation.

TREX fosters a supportive team environment that values accountability, inclusiveness, and excellence. We are a growing organization offering opportunities for advancement in a collaborative and mission-driven workplace.

QUALIFICATIONS

• 3–4 years of experience in membership management; medical association experience preferred
  
• Proficiency in CRM systems; Novi AMS experience strongly preferred
  
• Excellent organizational, communication, and project management skills
  
• Self-starter with the ability to work independently and prioritize multiple projects
  
• Strong attention to detail and commitment to high-quality work
  
• Willingness to travel (nationally and internationally) 2–4 times per year
  
• Ability to work some evenings/weekends as needed