Membership Coordinator

BOYS & GIRLS CLUB OF MAURY COUNTY; Columbia (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

The Boys & Girls Club of South Central Tennessee is seeking a Membership Coordinator to support attendance tracking, payments, and front desk operations. This role requires interacting effectively with youth, families and staff while ensuring accurate clerical and financial records are maintained.

Primary duties include handling sign-in/out procedures, logging payments, and coordinating with the Director to resolve attendance-related issues and maintain compliant documentation for DOE/state

Qualifications

• Experience supporting a youth program or club environment.
• Ability to document attendance and payments accurately.
• Strong interpersonal skills for interaction with families, staff and visitors.

Responsibilities

• Document member sign-in/out accurately using tracking software.
• Assist with collection of payments due from parents and log receipts.
• Communicate with club members, parents, staff, volunteers and visitors.
• Greet families, guests and members at the front desk and answer the phone professionally.
• Ensure daily attendance is recorded and follow up on missing attendance.

Skills

Strong communication

Record keeping

Customer service

Interact with diverse ages

Clerical tasks

Tools

Tracking software

Job description

The Boys & Girls Club of South Central Tennessee Registrar ensures accurate attendance and financial accounting; resolves attendance related issues; ensures compliance with DOE/state reporting and documenting requirements (i.e. fire drill logs, bus logs, visitor sign-in and out logs); conveys attendance related information to appropriate parties; and provides general clerical support, information and/or direction as may be assigned. The Registrar, in addition to attendance and clerical duties, must be able to interact effectively with people of various ages, backgrounds and needs.

TITLE:

Membership Coordinator

REPORTS TO:

Director

STATUS:

Non-Exempt

Primary Function

The Boys & Girls Club of South Central Tennessee Registrar ensures accurate attendance and financial accounting; resolves attendance related issues; ensures compliance with DOE/state reporting and documenting requirements (i.e. fire drill logs, bus logs, visitor sign-in and out logs); conveys attendance related information to appropriate parties; and provides general clerical support, information and/or direction as may be assigned. The Registrar, in addition to attendance and clerical duties, must be able to interact effectively with people of various ages, backgrounds and needs.

KEY ROLES (Essential Job Responsibilities)

• Utilize tracking software and computer equipment to accurately document member sign-in and sign- out procedures.
• Assist with collection of payments due from parents each Friday. Issue receipts and log payments accurately in appropriate Follow up with parents on delinquent payments as requested by Unit Director via face to face requests, emails, or phone calls.
• Manage communication with club members, parents, staff, volunteers and visitors as directed by Unit
• Greet families, guests/visitors, members and volunteers as they enter the Answer front desk phone politely and professionally.
• Ensure daily attendance count is accurately recorded & Follow up with YDC's to track down any missing attendance.

• Secure Club entrance/exit by following proper sign-in/sign-out procedures, checking identification for all individuals picking up youth and verifying against approved transportation contacts, and ensuring youth do not leave the facility until they have been signed out to an authorized adult. Report any incidents in the front lobby area following organization's reporting protocols. Ensure front desk is manned at all times during Club hours.
• Disseminate, collect and properly file all documentation related to club members. (i.e registration forms, release forms, and disciplinary sheets). Enter and manage all members' applications in computer database.
• Maintain proper record keeping and information as required by

SKILLS/KNOWLEDGE REQUIRED:

• A minimum of two to five years of work experience in a Boys or Girls Club or similar
• Strong communication skills, both verbal and written
• Group leadership skills, including an understanding of group and team dynamics
• Demonstrated organizational, staff and project management abilities
• Understand Organization's philosophy, vision and goals
• Excellent customer service skills, exhibits a high level of professionalism, and represents the club well as first point of contact for visitors.

Disclaimer

The information presented indicates the general nature and level of work expected of employee's n this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.