Membership Coordinator

Associations International; Lexington (KY); On-site; USD 42,000 - 52,000; Full time

Job summary

Associations International, headquartered in Lexington, KY, is seeking a Membership Coordinator to join the ISPA team. This role supports member engagement, onboarding, renewals and data management to deliver excellent service throughout the membership lifecycle.

Work closely with the Membership Manager, handle inquiries, process invoices and maintain Salesforce data. Assist with conference registration and outreach.

Qualifications

• Undergraduate degree or equivalent education/experience.
• At least one year of customer service or membership support experience.
• Strong writing, communication and organizational skills.
• Proficiency with Word, Excel, PowerPoint and CRM/database systems.
• Experience with membership-based organizations or customer service is a plus.
• Experience maintaining CRM data quality is a plus.

Responsibilities

• Provide administrative support for membership renewals and engagements.
• Assist with member and prospective member inquiries with timely follow-up.
• Monitor ISPA email and route inquiries as needed.
• Grow ISPA member community via calls and targeted email outreach.
• Generate and review invoices and membership documents.
• Process membership transactions, renewals, and prospect tracking.
• Maintain data in Salesforce; assist with reporting and cleanup.
• Support membership communications and outreach materials.
• Monitor ISPA site and flag data changes to the Membership Manager.
• Assist with conference registration and attendee inquiries.
• Coordinate reports and documents for membership operations.
• Research potential new spa members via social media and industry news.

Skills

Customer service

Membership support

Communication

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

MS Word

MS Excel

PowerPoint

Job description

Headquartered in Lexington, KY, Associations International (AI) is an award-winning, client-focused association management company (AMC) serving both domestic and international associations. We partner with volunteer leaders to build extraordinary communities and bring our clients’ missions to life.

ABOUT THE ROLE

Associations International is seeking a Membership Coordinator to join the International Spa Association (ISPA) team. The Membership Coordinator plays an important role in supporting and growing ISPA's member community. This position combines customer service, membership administration, data management and outreach activities to deliver an exceptional member experience and strengthen engagement throughout the membership lifecycle.

Key Responsibilities

• Provide administrative and operational support for all membership functions including membership renewals, membership engagement and new member acquisition.
• Assist with member and prospective member customer service needs, ensuring timely and professional follow-up.
• Monitor and help respond to the general ISPA email account and route or elevate inquiries as appropriate.
• Assist with growing the ISPA member community via phone calls and targeted email outreach as assigned to help generate both new and renewed members.
• Generate and review invoices and related membership documentation.
• Process membership-related transactions and records, including account updates, data entry, renewals support, prospect tracking, mailing lists and invoice coordination.
• Maintain accurate account and contact data in Salesforce and assist with routine list cleanup, reporting and documentation.
• Support membership communications by preparing materials, updating templates, coordinating follow-up lists and assisting with outreach execution.
• Monitor membership information on the ISPA website and flag needed changes to the Membership Manager.
• Assist with conference registration support, attendee inquiries and related administrative tasks.
• Coordinate reports, files and documentation needed for membership operations.
• Conduct research to help identify new prospective spa members via social media, spa industry news outlets and various other resources.

Requirements

• Undergraduate degree or equivalent combination of education and relevant experience
• At least one year of experience in customer service, membership support, office administration or a related role
• Demonstrated professional writing, communication and organizational skills
• Proficiency with Microsoft Word, Excel, PowerPoint and CRM/database systems
• Experience supporting a membership-based organization, association or customer service function is desired
• Experience maintaining data quality in a CRM or membership database is a plus
• Experience coordinating invoices, emails, reports or other workflows is a plus

Additional Information

• Work Environment: Associations International has been recognized as a Best Place to Work in Kentucky since 2012.
• Impact: This role supports the International Spa Association (ISPA), helping connect and serve leaders across the global spa industry through meaningful membership engagement and exceptional customer service.

Associations International is an equal opportunity employer.