Membership Coordinator

The National Council of Young Men’s Christian Associations of the United States of America; Coppell (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry leader is seeking a passionate Membership Coordinator to join their dynamic team. This full-time role involves overseeing the membership process and leading staff to create a welcoming environment for members. The ideal candidate will possess strong customer service skills, organizational abilities, and a knack for motivating others. If you thrive in a fast-paced setting and are eager to make a positive impact in your community, this position offers a rewarding opportunity to contribute to a mission-driven organization dedicated to fostering healthy and connected communities.

Qualifications

• Associate's Degree or 3 years of customer service experience required.
• Bilingual proficiency preferred, with strong organizational skills.

Responsibilities

• Manage all back office functions of the membership process.
• Lead membership staff and maintain a professional image.

Skills

Customer Service

Organizational Skills

Critical Thinking

Bilingual Proficiency

Team Management

Education

Associate's Degree

Tools

Reclique Core (POS)

Job description

The YMCA of Metropolitan Dallas is actively seeking a cause driven leader to join the team as a Membership Coordinator at the Lake Highlands Family YMCA.

The YMCA of Metropolitan Dallas, established in 1885, consists of 16 branches and 2 destination camps and employs over 2,000 staff - all dedicated to building healthy, confident, connected, and secure children, adults, families and communities. We are one of the largest YMCAs in North America and serve over 200,000 people annually through programs and events.

This role is a full-time, hourly position and will work evenings and weekends.

Under the direction of the Senior Membership Director, this role is directly responsible for all "back office" functions of the membership process, as well as serving as a lead for membership staff while on duty. An ideal candidate is enthusiastic, maintains a professional image and has the ability to work harmoniously with staff and members.

Minimum Requirements:

1. An Associate's Degree and/or a minimum of 3 years of customer service experience.
2. Physical, visual, and auditory capabilities necessary to fulfill all job-related responsibilities.
3. Energetic personality capable of strategically managing multiple tasks simultaneously and motivating staff.
4. Bilingual proficiency is preferred.
5. Strong organizational and critical thinking skills.
6. Successful completion of Reclique Core (POS) Level 1, 2, and Business Services, as well as CPR/First Aid certification, is required within 60 days of hire.