Membership Coordinator

Dawson; Columbus (OH); On-site; USD 60,000 - 65,000; Full time

Job summary

Dawson in Columbus, Ohio is seeking a Client Relations Administrator (Director, Financial and Administrative Services) to manage member outreach and dues communications on a Monday–Friday onsite basis.

The role emphasizes CRM-driven engagement, data entry, event registrations, and proactive dues collection, underpinned by strong customer service, detail orientation, and proficiency with Microsoft Office and conferencing tools.

Qualifications

• Experience handling CRM-driven outreach and dues collection.
• Ability to communicate with current members and payment reminders.
• Proficient with Microsoft Office and conferencing tools.

Responsibilities

• Support CRM-driven member outreach initiatives to enhance engagement and overall satisfaction.
• Communicate exclusively with current members regarding their dues.
• Make outbound calls to appropriate company contacts and communicate payment reminders clearly and professionally.
• Escalate situations where a company is unable to pay.
• Provide administrative support, including data entry, copying documents, and other general office tasks.
• Assist with data entry, including event registrations and annual conferences.
• Oversee membership dues collection through proactive calls and email communication, while tracking and reporting status updates.
• Provide data entry support for event registrations, annual conferences, and membership records across internal systems and databases.

Skills

CRM support

Customer service

Microsoft Office

Video conferencing

Attention to detail

Deadline-driven

Feedback incorporation

Tools

GoTo Webinar

Zoom

Microsoft Teams

Webex

Job description

Client Relations Administrator (Director, Financial and Administrative Services)

Public Policy Offices

$60,000 - $65,000

Monday-Friday (Onsite)

Columbus, Ohio

What You’ll Do:

• Support CRM-driven member outreach initiatives to enhance engagement and overall satisfaction
• Communicate exclusively with current members regarding their dues
• Make outbound calls to appropriate company contacts and communicate payment reminders clearly and professionally
• Escalate situations where a company is unable to pay
• Provide administrative support, including data entry, copying documents, and other general office tasks
• Assist with data entry, including event registrations and annual conferences
• Oversee membership dues collection through proactive calls and email communication, while tracking and reporting status updates
• Provide data entry support for event registrations, annual conferences, and membership records across internal systems and databases

What We’re Looking For:

• Strong problem-solving abilities with a proactive approach
• Demonstrated commitment to delivering high-quality customer service
• Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel
• Familiarity with video conferencing platforms such as GoTo Webinar, Zoom, Microsoft Teams, and Webex
• Highly detail-oriented with strong organizational and accuracy skills
• Consistently meets deadlines and delivers work on schedule
• Actively seeks and incorporates internal customer feedback to improve satisfaction

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.