Operational Specialist

Dawson; Columbus (OH); On-site; USD 65,000 - 75,000; Full time

Job summary

Dawson is seeking a Business Operations Coordinator - Systems in Columbus to manage cross-functional projects, track milestones, prepare agendas, and document updates. You’ll support operational improvements and system implementations while coordinating onboarding and communications.

The role requires a bachelor’s degree and 3–7 years of relevant experience with ERP and Salesforce, strong MS Office skills, and the ability to work in a fast-paced environment supporting leaders across departments.

Qualifications

• Bachelor’s degree preferred.
• 3–7 years of experience in operations, project coordination, administration, HR coordination, business support, or a related role.
• Experience working with an ERP system required.
• Experience with CRM systems, preferably Salesforce.
• Proficiency with Microsoft Office Suite (Outlook, SharePoint, Word, Excel, PowerPoint, Teams).
• Familiarity with AI platforms such as ChatGPT, Claude, or Copilot.
• Strong organizational, time management, and problem-solving skills.
• Excellent written and verbal communication with high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate cross-functional business projects with milestones, owners, deadlines, and status updates.
• Schedule meetings, prepare agendas, document notes, and distribute action items.
• Follow up with department leaders to maintain accountability and progress.
• Support operational improvement initiatives and system implementations.
• Assist with system testing and coordinate communications across departments.
• Prepare reports, presentations, summaries, and internal communications for leadership.
• Support leadership priorities and company-wide projects.
• Coordinate and improve the employee onboarding process and related activities.
• Gather onboarding feedback and identify opportunities to improve the new hire experience.
• Coordinate culture and employee engagement initiatives and internal communications.
• Maintain project trackers, meeting documentation, and operational records.
• Assist with vendor coordination and other operational requests.

Skills

Project coordination

Documentation

Time management

Communication

Education

Bachelor’s degree

Tools

Salesforce

ERP system

Microsoft Office

SharePoint

Teams

AI platforms (ChatGPT/Claude/Copilot)

Job description

Business Operations Coordinator - Systems

$65,000–$75,000 per year

Monday-Friday

Direct Hire

What You’ll Be Doing:

• Coordinate multiple cross-functional business projects, tracking milestones, action items, owners, deadlines, and status updates
• Schedule project and leadership meetings, prepare agendas and materials, document meeting notes, and distribute action items
• Follow up with department leaders to maintain accountability and keep projects moving forward
• Support operational improvement initiatives, including process documentation, workflow updates, and implementation of new software and systems
• Assist with system testing, document feedback, and coordinate communications across departments
• Prepare reports, presentations, summaries, and internal communications for leadership
• Support leadership priorities, strategic initiatives, follow-ups, and company-wide projects
• Coordinate and continuously improve the employee onboarding process, including schedules, equipment, system access, orientation, checklists, communications, and follow-up
• Gather onboarding feedback and identify opportunities to improve the new hire experience
• Coordinate company culture and employee engagement initiatives, including appreciation events, recognition programs, holiday celebrations, volunteer opportunities, and internal communications
• Maintain project trackers, meeting documentation, shared files, and operational records
• Assist with vendor coordination and other operational requests as needed

Who We’re Looking For:

• Bachelor’s degree preferred
• 3–7 years of experience in operations, project coordination, administration, HR coordination, business support, or a related role
• Experience working with an ERP system required
• Experience with CRM systems, preferably Salesforce
• Proficiency with Microsoft Office Suite, including Outlook, SharePoint, Word, Excel, PowerPoint, and Teams
• Familiarity with AI platforms such as ChatGPT, Claude, or Copilot
• Strong organizational, time management, and problem-solving skills
• Excellent written and verbal communication skills with a high level of attention to detail and accuracy
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Self-starter who can work with minimal supervision and comfortably support leaders across departments
• Professional, confidential, and dependable demeanor
• Experience with process documentation, meeting facilitation, event planning, employee onboarding, and internal communications

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application