Membership Coordinator

ADP, Inc.; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

ADP, Inc. in Austin, TX is seeking a Membership Coordinator to engage with members, process payments, maintain member files, and support regional council representatives with manpower needs and administrative tasks.

The role requires excellent communication, strong organization, and the ability to manage multiple tasks efficiently. Full-time with standard office hours, some evenings/weekends for events may apply.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, administrative, or membership coordination role desirable.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proficiency in Microsoft Office Suite and familiarity with database systems.
• Ability to work independently and as part of a team.
• High level of accuracy and attention to detail.

Responsibilities

• Member Engagement: be primary/secondary point of contact for members and contractors, address inquiries, provide information about services and benefits.
• Payment Processing: handle collection and processing of membership fees and other payments, record transactions accurately.
• File Management: maintain physical and digital member files, ensure information is up to date, protect confidentiality.
• Support for Council Representatives: assist regional council staff with manpower needs, scheduling, and coordination.
• Office Administration: answer phones, manage emails, order supplies, prepare newsletters and communications.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Independent work

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Database management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Austin, TX, US

Salary Range: $35,000.00 To $45,000.00 Annually

Salary Range: $35,000.00 To $45,000.00 Annually

Job Title: Membership Coordinator:

Job Summary:

The Member Coordinator is responsible for engaging with members, processing payments when necessary, maintaining physical and digital member files, and supporting regional council representatives with manpower needs and various administrative tasks. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• Member Engagement:
  • Serve as the primary and/or secondary point of contact for members and contractors, addressing inquiries and providing information about services and benefits.
  • Coordinate and participate in member events and activities to foster engagement and community building.
• Payment Processing:
  • Handle the collection and processing of membership fees and other payments.
  • Ensure accurate and timely recording of transactions in the member data processing system, PERSONIFY/MELOS.
• File Management:
  • Maintain and update physical and digital member files, ensuring all information is accurate and up to date.
  • Implement and follow data protection and confidentiality protocols.
• Support for Council Representatives:
  • Assist regional council staff with manpower needs (dispatching with Mix 20/20), including scheduling and coordination.
  • Provide administrative support for various office tasks, such as preparing reports, managing correspondence, coordinating meetings and retention efforts (CARDS).
• Office Administration:
  • Perform general office duties, including answering phones, managing emails, and ordering supplies.
  • Assist with the preparation and distribution of newsletters, bulletins, and other communications.

HR Requirements:

• Education and Experience:
  • High school diploma or equivalent
  • Previous experience in a customer service, administrative, or membership coordination role is highly desirable.
• Skills and Competencies:
  • Excellent verbal and written communication skills.
  • Strong organizational and time management abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with database management systems.
  • Ability to work independently and as part of a team.
  • High level of accuracy and attention to detail.
• Personal Attributes:
  • Friendly and approachable demeanor.
  • Ability to handle sensitive information with discretion.
  • Proactive and solution-oriented mindset.

Working Conditions:

• Full-time position with standard office hours.
• Occasional evening or weekend work may be required for member events or meetings.
• Will report directly to LU 1266 Financial Secretary.

Compensation and Benefits

• Salary range: $35,000-$45,000 (Based on experience)