Certification Specialist

Managing Matters - An Association Headquarters Company; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO and holidays

Team collaboration and mentoring

Training and development opportunities

Job summary

Association Headquarters / Managing Matters seeks an experienced administrator to manage certification and exam processes for professional credentialing. You will handle applications, eligibility reviews, multi-year recertifications, and respond to inquiries.

The role also covers exam development, vendor coordination, result communications, and ongoing program support. In addition, you will coordinate credentialing platforms, manage registrations and rosters, and provide meeting and continuing

Qualifications

• Bachelor's degree required or a minimum of three years related industry experience
• CAE preferred

Responsibilities

• Administer the annual certification application and eligibility review process with completeness checks and record maintenance
• Administer multi-year recertification cycle including grading, follow-up, and record updates
• Provide routine support for certification inquiries, status updates, and payments
• Coordinate communications, FAQs, and website updates tied to credentialing cycles
• Administer the annual exam development and delivery cycle with item-bank management and committee edits
• Coordinate with testing vendors and psychometric consultants on logistics and grading
• Communicate exam results and maintain score records
• Coordinate credentialing platforms, including candidate records and reports
• Open registrations, process payments, confirm registrations, and manage waitlists
• Prepare rosters and distribute candidate materials
• Provide high-priority support for registration deadlines and policy questions
• Maintain historical score records and issue certificates
• Coordinate with credentialing committees on schedules and rosters
• Receive and retain physical test materials according to retention policy
• Maintain forms, templates, and operating documentation
• Process continuing education submissions and route for review
• Schedule and support committee meetings and distribute materials
• Set up virtual education sessions and manage access
• Post on-demand content and support access to programs

Skills

Certification administration

Examinations administration

Customer service

Scheduling

Education

Bachelor's degree

CAE preferred

Tools

Credentialing platforms

Vendor coordination

Job description

• Administer the annual certification application and eligibility review process, including completeness checks, credential/requirement verification, applicant follow-up, routing to review committees, and record maintenance
• Administer a multi-year recertification cycle, including application review, completeness checks, assessment grading, deficiency follow-up, and record updates
• Provide routine support for certification and recertification inquiries, including application status, account access, and payment/process questions
• Coordinate recurring candidate communications, reminders, status notices, FAQs, and website updates tied to the credentialing cycle
  Maintain established certification policies, procedures, and operating documentation

Examination Administration:

• Administer the annual exam development and delivery cycle, including question-bank administration,preparation and distribution of items for volunteer review, compilation of exams, and implementationof committee-approved edits
• Coordinate with testing vendors and psychometric consultants on exam logistics, grading, and itemanalysis
• Communicate exam results to candidates and update question statistics and item-bank records post-exam
• Provide routine administration of credentialing platforms, including candidate records, reporting,workflow administration, user access, and vendor support requests
• Coordinate the annual testing calendar and secure/confirm testing sites based on programrequirements
• Open registration, process registrations and payments, send confirmations, and manage waitlists
• Prepare rosters, communicate updates to relevant committees, and distribute candidate packets andmaterials
• Provide high-priority phone and email support for registration, deadlines, policies, and resultsquestions
• Maintain current and historical score records and produce/distribute results letters
• Create and issue certificates to candidates confirmed as meeting requirements
• Provide ongoing administrative coordination with credentialing committees on schedules, rosters, andrecurring program issues
• Receive and retain physical test materials in accordance with established retention requirements

Continuing Education & Meeting Support:

• Maintain recurring administrative forms, FAQs, templates, and operating documentation
• Receive and process continuing education submissions, route items for review, and update approvedrecords
• Support routine compliance review, deficiency communications, and historical record maintenance
• Schedule and support committee meetings, distribute materials, document action items, and providefollow-through
• Set up and administer virtual education sessions, including registration support, presentercoordination, and attendee communications
• Post approved on-demand/recorded content and support access and program administration

Requirements

• Bachelor's degree required or a minimum of three years related industry experience
• CAE preferred

Summary

What we offer - Employee Company Benefits

• Paid Time Off (PTO) accrual and Paid holidays * per ESA guidelines
• Team collaboration through volunteer committees and mentoring opportunities
• Training and Development opportunities

What sets us apart

• AH & MM have joined together since 2025 to represent associations in North America, one the first of it's kind in the industry
• AH - Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
• AH - Industry Leader - Most credentialed AMC and the 1st AMC to be Customer Service Certified by the Customer Service Institute of America
• MM - Named Great Place to Work Canada, Best Workplaces Managed by Women & one of Canada's Top growing companies!

Who is AH?

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

Our Diversity, Equity, & Inclusion Statement

Association Headquarters is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to the following; race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.

Who is MM?

Managing Matters was created from a desire to improve the way associations function, and after 20 years, we have grown into one of the leading AMCs in Canada. With a focus on long-term strategy and growth for our clients, we work with associations and organizations to implement deep-rooted and successful strategies that address your pain-points and help your organization thrive. Since our inception, we have had the benefit of working with multiple associations across a variety of industries, allowing us to bring tested best practices forward for the benefit of our clients.

Our team is the heart of what we do, and with various team members specializing in all aspects of association management, our knowledge-base and expertise runs deep. We take an individual approach to our clients, ensuring each client has the right team in place to support the varying needs of the organization. With this individual approach, our on-boardings are in-depth, our planning is based on strategy and input provided by experts, and our goal is to champion your organization each and every day.