Membership Concierge & Wellness Coach

24 Hour Fitness USA, LLC; Garden Grove (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Discounts on products and personal训练

Employee Resource Groups

Job summary

24 Hour Fitness USA, LLC in Garden Grove, CA is seeking a Member Services Associate to welcome new members and guide their fitness journey. You’ll listen to goals, build trust-based relationships, and suggest personalized solutions that motivate members to begin and stay engaged.

You will be the first friendly face in the club, delivering a warm onboarding experience, connecting members to classes and services, and contributing to a positive, inclusive gym culture with strong service and

Qualifications

• Minimum 1 year of experience in retail or fitness sales.
• Strong service mentality and willingness to help members.
• CPR/AED certification required within 60 days of employment.

Responsibilities

• Develop first-name relationships with members and assist with questions and concerns.
• Keep the gym clean, well-maintained, and safe for members and guests.
• Deliver a welcoming sales and service experience to inspire members to pursue fitness goals.
• Support onboarding to connect members with fitness offerings and resources.

Skills

Customer service

Communication

Interpersonal skills

Retail sales

Fitness knowledge

CPR/AED

Job description

24 Hour Fitness USA, LLC in Garden Grove, CA is seeking a Member Services Associate to welcome new members and guide their fitness journey. You’ll listen to goals, build trust-based relationships, and suggest personalized solutions that motivate members to begin and stay engaged.

You will be the first friendly face in the club, delivering a warm onboarding experience, connecting members to classes and services, and contributing to a positive, inclusive gym culture with strong service and