Fitness Membership Concierge

24 Hour Fitness USA, LLC; Anaheim (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Discounts on products and personal训练

Job summary

24 Hour Fitness USA, LLC in Anaheim, CA is seeking a Full-Time Member Experience Specialist to welcome new members and guide them through the start of their fitness journey. You will listen to goals, recommend personalized options, and help members feel connected to the community.

This role centers on building trust, delivering exceptional service, and contributing to a welcoming gym atmosphere. You’ll be the first face guests see, with flexible weekday/weekend hours and opportunities to grow

Qualifications

• Demonstrates authentic, sincere, and open-minded approach.
• Self-motivated and passionate about helping others with a growth mindset.
• Strives to exceed goals with a positive attitude.
• Embraces challenges and views setbacks as learning opportunities.
• Strong service mentality and commitment to member experiences.
• Minimum of 1 year of retail or fitness sales experience.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and connecting them with resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience by creating a welcoming, informative, and inclusive visit for every guest.
• Support onboarding to connect new members with fitness offerings and programs.

Skills

Customer service

Communication

Active listening

Sales experience

Relationship building

Goal oriented

Education

High school diploma or equivalent

Job description

24 Hour Fitness USA, LLC in Anaheim, CA is seeking a Full-Time Member Experience Specialist to welcome new members and guide them through the start of their fitness journey. You will listen to goals, recommend personalized options, and help members feel connected to the community.

This role centers on building trust, delivering exceptional service, and contributing to a welcoming gym atmosphere. You’ll be the first face guests see, with flexible weekday/weekend hours and opportunities to grow