Member Champion: Fitness Studio Sales & Front Desk

Orange Theory Fitness; Mansfield (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Orange Theory Fitness in Mansfield, TX is seeking a Member Ambassador to run front-of-house studio operations, meet sales goals, and support the fitness team. You will greet members, process memberships and renewals, manage basic retail, and ensure a friendly, organized lobby.

Ideal candidates have a passion for health and fitness, strong interpersonal and communication skills, basic sales experience, and the ability to work flexible evenings and weekends in a fast-paced studio.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and organized with the ability to multi-task in a fast-paced environment.
• Ability to identify, analyze, and develop solutions to problems.
• Functional computer skills MS Office basic programs (Word, Excel) and Internet.
• Flexible schedule including evenings and/or weekends.
• Passion for health and fitness and helping others succeed.
• Desire for career growth.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Detail-oriented

Multi-tasking

MS Office

Problem solving

Team player

Flexibility

Fitness passion

Learning agility

Education

High School Diploma

Sales experience

Tools

MS Office

Job description

Orange Theory Fitness in Mansfield, TX is seeking a Member Ambassador to run front-of-house studio operations, meet sales goals, and support the fitness team. You will greet members, process memberships and renewals, manage basic retail, and ensure a friendly, organized lobby.

Ideal candidates have a passion for health and fitness, strong interpersonal and communication skills, basic sales experience, and the ability to work flexible evenings and weekends in a fast-paced studio.