Membership Concierge Lead - Life Time Work

Life Time Inc.; Bridgewater (MA); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and/or

401(k) retirement savings plan with公司

Training and professional development

Paid sick leave where required by law

Job summary

Life Time Inc. in Bridgewater, MA is seeking a Lead Membership Concierge for Life Time Work to deliver premier service, promote Life Time Work to potential members, assist with the buying experience and help achieve acquisition and retention goals.

You will lead the Concierge Team, manage member onboarding, service desk operations, events, and daily space upkeep, while building community and guiding members toward a healthier lifestyle.

Qualifications

• High School Diploma or GED required.
• 3 to 5 years of sales and customer service experience.
• Proficiency with Microsoft Office Suite.
• Excellent communication and time management skills.

Responsibilities

• Builds and maintains relationships with new and existing members through premiere service.
• Serves members at service desks with an energetic, helpful tone.
• Performs daily walkthroughs to keep areas clean and organized.
• Hosts member events to promote healthy living and community.
• Achieves acquisition and retention goals through proactive outreach.
• Tracks and reports on the Life Time Work location's performance and P&L.
• Facilitates cross-training with Concierge team.
• Communicates feedback from members and team to leadership.
• Delivers new member onboarding.

Skills

Sales & customer service

Microsoft Office

Communication

Time management

Education

High School Diploma or GED

Tools

Microsoft Dynamics CRM

Job description

Position Summary

The Lead Membership Concierge Life Time Work delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time Work to prospective members, assist with the buying experience and directly contribute to the achievement of Life Time Work acquisition and retention goals. This position serves as a leader on the Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. This team member executes and attends events in Life Time Work, with the intention of building community connection and promoting healthy way of life programming. This team member is responsible for day-to-day operations of the space, including member onboarding, service desk management, limited technology support and supplies management.

Job Duties/Responsibilities

• Builds and develops relationships with new and existing members by providing premiere customer service and showing care for all members, team members and space presentation

• Serves members at member service desks, setting an energetic, helpful and friendly tone

• Performs daily walkthroughs to ensure that all areas are “like new”, clean and organized

• Hosts member events on a regular basis focused on living a healthy way of life in work, and to cultivate community and connection between members

• Demonstrates personal sales success by achieving and exceeding daily, weekly, and monthly acquisition and retention goals through persistent and enthusiastic outreach

• Tracks business financials for the Life Time Work location including P&L

• Facilitates cross-training with Club Member Concierge team.

• Builds awareness and support for retention through effective communication and reporting of all social and business activities

• Collects and responds to feedback and concerns gathered from team members and members

• Delivers new member onboarding

Position Requirements

• High School Diploma or GED

• 3 to 5 years of sales and customer service experience

• Demonstrated proficiency with Microsoft Office Suite

• Excellent communication, and time management skills

Preferred Requirements

• Experience with Microsoft Dynamics CRM

Pay

This is an hourly position with wages starting at $30.75 and pays up to $42.25, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.