Membership Concierge Lead - Life Time Work

lifetime; Bridgewater (MA); Hybrid; USD 43,000 - 58,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and–/–

401(k) retirement savings plan with 회사

Training and professional development

Paid sick leave where required by law

Job summary

Life Time Work is seeking a Lead Membership Concierge to deliver premier service, drive member onboarding, and promote Life Time Work experiences. You will lead a Concierge Team, manage service desks, and support space operations while building community through healthy living programming.

You will also help achieve acquisition and retention goals, host member events, and assist with end-to-end onboarding. Strong communication and Microsoft Office skills are essential.

Qualifications

• High School Diploma or GED required.
• 3 to 5 years of sales and customer service experience.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Builds and develops relationships with new and existing members by providing premiere customer service.
• Serves members at service desks with an energetic, helpful tone.
• Performs daily walkthroughs to ensure spaces are clean and organized.
• Hosts member events to promote healthy living and community connection.
• Achieves acquisition and retention goals through proactive outreach.
• Tracks location financials including P&L.
• Delivers new member onboarding and cross-trains with the Concierge team.
• Communicates feedback and reports on social and business activities.

Skills

Sales & upselling

Customer service

Microsoft Office Suite

Excellent communication

Time management

Education

High School Diploma or GED

Tools

Microsoft Dynamics CRM

Job description

Position Summary

The Lead Membership Concierge Life Time Work delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time Work to prospective members, assist with the buying experience and directly contribute to the achievement of Life Time Work acquisition and retention goals. This position serves as a leader on the Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. This team member executes and attends events in Life Time Work, with the intention of building community connection and promoting healthy way of life programming. This team member is responsible for day-to-day operations of the space, including member onboarding, service desk management, limited technology support and supplies management.

Job Duties/Responsibilities

• Builds and develops relationships with new and existing members by providing premiere customer service and showing care for all members, team members and space presentation
• Serves members at member service desks, setting an energetic, helpful and friendly tone
• Performs daily walkthroughs to ensure that all areas are "like new", clean and organized
• Hosts member events on a regular basis focused on living a healthy way of life in work, and to cultivate community and connection between members
• Demonstrates personal sales success by achieving and exceeding daily, weekly, and monthly acquisition and retention goals through persistent and enthusiastic outreach
• Tracks business financials for the Life Time Work location including P&L
• Facilitates cross-training with Club Member Concierge team.
• Builds awareness and support for retention through effective communication and reporting of all social and business activities
• Collects and responds to feedback and concerns gathered from team members and members
• Delivers new member onboarding

Position Requirements

• High School Diploma or GED
• 3 to 5 years of sales and customer service experience
• Demonstrated proficiency with Microsoft Office Suite
• Excellent communication, and time management skills

Preferred Requirements

• Experience with Microsoft Dynamics CRM

Pay

This is an hourly position with wages starting at $30.75 and pays up to $42.25, based on experience and qualifications.

Benefits

• All team members receive the following benefits while working for Life Time:
• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.