Membership Concierge II: Guest Experience & Retention

Life Time Inc.; Castle Pines (CO); On-site; USD 24,108 - 28,929; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and …

401(k) retirement savings plan with公司匹

Training and professional development

Paid time off and paid sick leave

Job summary

Life Time Inc. in Castle Pines, CO is seeking a Membership Concierge II to handle member and guest interactions, account maintenance, and engagement with resort programming.

You will act as a professional point of contact, building relationships and delivering exceptional experiences. This role involves answering inbound calls, educating members on events and pricing, assisting with payments, and supporting new membership sales and retention efforts.

Qualifications

• High School graduate or equivalent.
• 1–2 years of experience in customer service or sales.
• Ability to multitask and deliver high-quality service in a fast-paced environment.
• Excellent verbal communication and friendly demeanor.
• Willingness to complete Retention Specialist Certification within 60 days.

Responsibilities

• Serve as primary contact for members and guests at the resort.
• Educate members on programs, events, pricing, and policies.
• Assist with account maintenance, payments, and transactions.
• Support new membership sales and member retention interactions.
• Resolve member inquiries and service issues using available tools.

Skills

Customer service

Verbal communication

Multi-tasking

Sales

Phone outreach

Education

High School diploma or equivalent

Job description

Life Time Inc. in Castle Pines, CO is seeking a Membership Concierge II to handle member and guest interactions, account maintenance, and engagement with resort programming.

You will act as a professional point of contact, building relationships and delivering exceptional experiences. This role involves answering inbound calls, educating members on events and pricing, assisting with payments, and supporting new membership sales and retention efforts.