Membership Concierge

Lifetime; Cypress (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Membership Concierge III who will deliver exceptional customer service to members and guests. This role focuses on promoting the club and enhancing member experiences through relationship building and personalized service. You will lead the Concierge Team, ensuring members receive top-notch assistance while contributing to club retention and acquisition goals. If you thrive in a dynamic environment and are passionate about helping others achieve their fitness goals, this opportunity is perfect for you. Join a vibrant team dedicated to fostering a healthy lifestyle and creating memorable experiences for all members.

Qualifications

• 1+ year of customer service and sales experience is essential.
• Completion of Membership Sales and Retention Specialist Certifications required.

Responsibilities

• Facilitate check-in for members and guests, ensuring a smooth entry process.
• Build relationships with members to enhance their experience and loyalty.

Skills

Customer Service

Sales

Relationship Building

Service Recovery

Education

High School Diploma

Bachelor's Degree in Hospitality

Job description

Position Summary

The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.

Job Duties and Responsibilities

• Facilitate check-in process for members and guests entering club
• Monitors, handles, and delegates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Proactively builds relationships with members and guests, regularly creating over the top service experiences
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
• Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
• Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
• Communicates with members and prospective members via email or phone in a manner aligned with our brand
• Completes administrative duties, club paperwork and cash drawer reconciliation

Position Requirements

• High School graduate or equivalent
• Minimum of 1-year customer service experience
• Minimum of 1-year sales experience
• Completion of Membership Sales Certification within 60 days of hire
• Completion of Retention Specialist Certification within 60 days of hire

Preferred Requirements

• Bachelors Degree in Hospitality or related field
• Fitness industry knowledge