Membership Concierge

Life Time Inc.; Sugar Land (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a Membership Concierge to enhance member experiences. This role is pivotal as the first point of contact for members and guests, where you'll exemplify a hospitality mindset and build meaningful relationships. With opportunities for professional growth through hospitality certifications, you will engage in account maintenance and service delivery, ensuring members feel valued and informed. Join a diverse and inclusive team dedicated to promoting healthier lifestyles within the community.

Qualifications

• Minimum of 1 year of customer service experience.
• Passion to serve others and effective communication skills.

Responsibilities

• Operate as the first point of contact for members and guests.
• Maintain updated knowledge about club programming and policies.
• Engage in problem solving and service recovery for member concerns.

Skills

Customer Service

Effective Communication

Problem Solving

Education

High School Diploma

Bachelor's Degree in Hospitality

Job description

Join to apply for the Membership Concierge role at Life Time Inc.

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Join to apply for the Membership Concierge role at Life Time Inc.

Job Profile Summary
Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community, affording you the opportunity to help members live healthier, happier lives.

Position Summary
As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties and Responsibilities

1. Operate as the first point of contact for members and guests entering the resort.
2. Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
3. Receive and facilitate incoming phone calls from members and guests.
4. Maintain updated knowledge to appropriately educate all members and guests about club programming, events, pricing, and policies.
5. Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments.
6. Serve as a point of contact for new member acquisition and member retention interactions.
7. Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Position Requirements

1. High School graduate or equivalent.
2. Minimum of 1 year of customer service experience.
3. Passion to serve others.
4. Effective communication skills.

Preferred Requirements

1. Bachelor's Degree in Hospitality.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Wellness and Fitness Services