Membership Concierge II

Life Time Inc.; Shenandoah (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Membership Concierge to enhance member experiences at their hospitality-focused resort. In this role, you will be the first point of contact for guests, ensuring they receive exceptional service and support. Your responsibilities will include account maintenance, educating members about club offerings, and fostering relationships that promote member retention. This position offers a unique opportunity to grow within a vibrant community dedicated to health and wellness, while building your professional skills and network in a supportive environment.

Qualifications

• 1+ year of customer service experience required.
• Passion to serve others and effective communication skills.

Responsibilities

• First point of contact for members and guests at the resort.
• Maintain updated knowledge of club programming and policies.
• Engage in problem solving for member questions and concerns.

Skills

Customer Service

Effective Communication

Problem Solving

Education

High School Diploma

Bachelor's Degree in Hospitality

Job description

Join to apply for the Membership Concierge II role at Life Time Inc.

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Join to apply for the Membership Concierge II role at Life Time Inc.

Job Profile Summary
Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community, affording you the opportunity to help members live healthier, happier lives.

Position Summary
As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties And Responsibilities

• Operate as the first point of contact for members and guests entering the resort.
• Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments.
• Serve as a point of contact for new member acquisition and member retention interactions.
• Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Position Requirements

• High School graduate or equivalent.
• Minimum of 1 year of customer service experience.
• Passion to serve others.
• Effective communication skills.

Preferred Requirements

• Bachelor's Degree in Hospitality.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.