Membership Concierge

Life Time Inc.; Cypress (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Membership Concierge to deliver exceptional customer service. This role involves promoting membership, assisting with the buying experience, and building strong relationships with members. You will lead the Concierge Team, ensuring that every interaction is positive and memorable. If you thrive in a dynamic environment and are passionate about helping others achieve their health goals, this position offers a fun and rewarding opportunity to make a difference in the lives of members.

Qualifications

• 1+ years of customer service experience required.
• 1+ years of sales experience preferred.

Responsibilities

• Facilitate check-in process for members and guests.
• Assist members with account maintenance and transactions.

Skills

Customer Service

Sales

Relationship Building

Education

High School Diploma

Bachelor's Degree in Hospitality

Job description

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Position Summary

The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships that increase brand loyalty and support members in achieving their healthy way of life goals.

Job Duties And Responsibilities

1. Facilitate check-in process for members and guests entering the club
2. Monitor, handle, and delegate incoming phone calls from members and guests
3. Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
4. Proactively build relationships with members and guests, regularly creating over-the-top service experiences
5. Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments
6. Function as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the best choice for the member
7. Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
8. Customize the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customer interests and needs
9. Communicate with members and prospective members via email or phone in a manner aligned with our brand
10. Complete administrative duties, club paperwork, and cash drawer reconciliation

Position Requirements

1. High School graduate or equivalent
2. Minimum of 1-year customer service experience
3. Minimum of 1-year sales experience
4. Completion of Membership Sales Certification within 60 days of hire
5. Completion of Retention Specialist Certification within 60 days of hire

Preferred Requirements

1. Bachelor's Degree in Hospitality or related field
2. Fitness industry knowledge

Life Time is committed to an inclusive, diverse, and equitable workplace, respecting and celebrating each individual's contributions, and promoting based on merit and qualifications.