Membership Concierge Level 2

Life Time Inc.; Houston (TX); On-site; USD 25,000 - 38,000; Full time

Job summary

Ein etabliertes Unternehmen im Wellness- und Fitnessbereich sucht einen engagierten Membership Concierge. In dieser Rolle sind Sie der erste Kontaktpunkt für Mitglieder und Gäste, wo Sie außergewöhnliche Erfahrungen schaffen und Beziehungen aufbauen. Mit einem Fokus auf Kundenservice und Problemlösung tragen Sie zur Mitgliedserhaltung und -akquise bei. Diese Position bietet die Möglichkeit, Ihre Fähigkeiten durch eine selbstgesteuerte Weiterbildung im Bereich Gastfreundschaft zu entwickeln und Ihre beruflichen Ziele zu erreichen. Wenn Sie eine Leidenschaft für den Service haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Leidenschaft für den Service an anderen.

Responsibilities

• Erster Ansprechpartner für Mitglieder und Gäste.
• Aufbau von Beziehungen durch außergewöhnliche Erfahrungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungskompetenz

Education

High School Abschluss

Bachelor in Hospitality

Job description

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Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community, affording you the opportunity to help members live healthier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties and Responsibilities

• Operate as the first point of contact for members and guests entering the resort.
• Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments.
• Serve as a point of contact for new member acquisition and member retention interactions.
• Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Position Requirements

• High School graduate or equivalent.
• Minimum of 1 year of customer service experience.
• Passion to serve others.
• Effective communication skills.

Preferred Requirements

• Bachelor's Degree in Hospitality.

Additional Information

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual. We are an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Wellness and Fitness Services

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Location and Salary

Houston, TX | $25,000.00 - $38,000.00 | 1 year ago