Membership Concierge Level 1

Life Time Inc.; Houston (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in wellness and fitness is seeking a Membership Concierge Level 1 to deliver exceptional customer service. This entry-level role is perfect for individuals who thrive in a vibrant and healthy work environment. As the first point of contact, you will foster relationships with members and guests, ensuring they feel welcomed and valued. Your responsibilities will include facilitating phone calls, educating members about club offerings, and assisting with transactions. If you have a passion for health and wellness and enjoy helping others, this position is a fantastic opportunity to grow your career in a supportive atmosphere.

Qualifications

• Minimum of 6 months service/reception experience required.
• Commitment to serve others and passion for a healthy lifestyle.

Responsibilities

• Act as the first point of contact for members and guests.
• Assist members with transactions and account changes.

Skills

Customer Service

Effective Communication

Multi-tasking

Hospitality Mindset

Education

High School Graduate or Equivalent

Job description

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Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships that increase member loyalty and help them meet their healthy lifestyle goals.

Job Duties and Responsibilities

• Operate as the first point of contact for members and guests
• Receive and facilitate incoming phone calls from members and guests
• Maintain updated knowledge to appropriately educate members and guests about club programming, events, pricing, and policies
• Exemplify a hospitality mindset to build relationships with members and guests, creating extraordinary experiences
• Assist members with transactions and general account changes

Position Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy lifestyle
• Ability to multi-task and deliver high-quality customer service in a fast-paced environment
• Good verbal communication skills
• Ability to stand for 4 hours at a time

Preferred Requirements

• HS graduate or equivalent (preferred)

Additional Information

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual. We are an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Wellness and Fitness Services