Membership Concierge

Life Time Inc.; Shenandoah (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in wellness and fitness services is seeking a Membership Concierge to provide exceptional customer service. In this entry-level role, you will be the first point of contact for members and guests, ensuring they feel welcomed and valued. Your responsibilities will include answering inquiries, educating members about club services, and assisting with account changes. This position offers a fun and healthy work environment, ideal for those passionate about living a healthy lifestyle and committed to serving others. Join a diverse and inclusive team dedicated to enhancing member experiences.

Qualifications

• 6 months of service/reception experience required.
• Concierge Certification needed upon hire.

Responsibilities

• Serve as the first point of contact for members and guests.
• Assist members with transactions and account changes.

Skills

Customer Service

Effective Communication

Multi-tasking

Hospitality Mindset

Education

High School Diploma or Equivalent

Job description

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Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships that increase member loyalty and help members meet their healthy lifestyle goals.

Job Duties and Responsibilities

• Operate as the first point of contact for members and guests
• Receive and facilitate incoming phone calls from members and guests
• Maintain updated knowledge to educate members and guests about club programming, events, pricing, and policies
• Exemplify a hospitality mindset to build relationships with members and guests, creating extraordinary experiences
• Assist members with transactions and account changes

Position Requirements

• Minimum of 6 months of service/reception experience
• Complete Concierge Certification upon hire
• Work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy lifestyle
• Ability to multi-task and deliver high-quality customer service in a fast-paced environment
• Good verbal communication skills
• Ability to stand for 4 hours at a time

Preferred Requirements

• High school diploma or equivalent preferred

Additional Information

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates each individual's contributions. We are an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Wellness and Fitness Services