Membership & Community Growth Manager

Breathe Project; Pittsburgh (Allegheny County); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision & dental coverage

Unlimited PTO

13 holidays

Job summary

Greater Pittsburgh Arts Council is seeking a strategic Membership Manager to steward, grow, and continuously improve its membership program. You will cultivate an engaged community of artists, arts organizations, and creative professionals while overseeing day-to-day operations and measuring program performance.

This role emphasizes relationship-building, onboarding design, and data-informed decision making to ensure a valuable, sustainable member experience and strong organizational impact in

Qualifications

• 3–5 years of experience in membership management, community engagement, nonprofit programs, association management, customer success, or a related field.
• Demonstrated experience managing programs from implementation through evaluation and continuous improvement.
• Strong relationship-building and interpersonal skills.
• Excellent written, verbal, and facilitation skills.
• Exceptional project management and organizational abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience using CRM, membership management, or community platforms.
• Experience analyzing data and translating insights into actionable improvements.

Responsibilities

• Implement and advance the Arts Council's membership strategy.
• Develop and execute annual plans to achieve membership recruitment, engagement, retention, renewal, and revenue goals.
• Identify opportunities to strengthen member value and support sustainable program growth.
• Evaluate membership trends and recommend strategic improvements.
• Partner with leadership to establish annual priorities and success metrics.
• Serve as the primary relationship manager for Arts Council members.
• Cultivate a welcoming, inclusive, and engaging membership community.
• Design and implement onboarding experiences that help new members quickly connect and engage.
• Foster meaningful relationships among artists, arts organizations, and creative professionals.
• Encourage member participation through storytelling, recognition, networking opportunities, and community-building initiatives.
• Respond to member questions, concerns, and feedback with professionalism and care.
• Plan, coordinate, and evaluate membership programming, including networking events, educational workshops, office hours, virtual gatherings, and community discussions.
• Develop an annual membership programming calendar aligned with member needs and organizational priorities.
• Coordinate logistics, communications, speakers, facilitators, and event evaluation.
• Continuously refine programming based on participation data and member feedback.
• Manage and optimize the Arts Council's online membership platform.
• Facilitate meaningful conversations and encourage member-to-member connections.
• Maintain member directories, resource libraries, and online content.
• Moderate discussions in accordance with the Arts Council's Community Agreements and Code of Conduct.
• Introduce new features, engagement opportunities, and best practices that strengthen the online community experience.
• Steward relationships with member benefit partners and collaborators.
• Coordinate delivery of member benefits and ensure a high-quality member experience.
• Regularly evaluate benefit utilization, relevance, and effectiveness.
• Identify opportunities to expand partnerships that increase value for members and strengthen the Arts Council's network.
• Partner with the Communications team to promote the membership program.
• Develop campaigns that clearly communicate the value of membership.
• Support recruitment through community outreach, referrals, partnerships, events, and storytelling.
• Identify opportunities to convert program participants, event attendees, and community members into active members.
• Manage membership records, renewals, and member communications.
• Ensure membership information remains accurate across all systems and platforms.
• Oversee membership-related workflows, documentation, and administrative processes.
• Coordinate membership payment processing and reporting.
• Continuously improve systems and processes that support an exceptional member experience.
• Monitor key performance indicators including: Membership growth; Recruitment and renewal rates; Member engagement; Event participation; Benefit utilization; Member satisfaction; Membership revenue.
• Collect and synthesize member feedback through surveys, interviews, and community conversations.
• Prepare reports and recommendations for leadership and the Board.
• Use data and member insights to continuously improve the membership experience.

Skills

Relationship-building

Project management

Communication

Facilitation

Organizational skills

CRM experience

Tools

Bloomerang

Qgiv

Circle

Job description

Greater Pittsburgh Arts Council is seeking a strategic Membership Manager to steward, grow, and continuously improve its membership program. You will cultivate an engaged community of artists, arts organizations, and creative professionals while overseeing day-to-day operations and measuring program performance.

This role emphasizes relationship-building, onboarding design, and data-informed decision making to ensure a valuable, sustainable member experience and strong organizational impact in