Membership Manager

Greater Pittsburgh Arts Council; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 50,000 - 60,000; Full time

Job summary

Greater Pittsburgh Arts Council seeks a strategic Membership Manager to grow and steward its membership program, focusing on artists, arts organizations, and creative professionals. This role blends relationship-building with data-driven program management to deliver an outstanding member experience.

You will lead onboarding, design engagement activities, coordinate events, supervise online community tools, and partner with leadership to advance the organization's mission while ensuring

Responsibilities

• Implement and advance the Arts Council's membership strategy.
• Develop and execute annual plans to achieve membership recruitment, engagement, retention, renewal, and revenue goals.
• Identify opportunities to strengthen member value and support sustainable program growth.
• Evaluate membership trends and recommend strategic improvements.
• Partner with leadership to establish annual priorities and success metrics.
• Serve as the primary relationship manager for Arts Council members.
• Cultivate a welcoming, inclusive, and engaging membership community.
• Design and implement onboarding experiences that help new members quickly connect and engage.
• Foster meaningful relationships among artists, arts organizations, and creative professionals.
• Encourage member participation through storytelling, recognition, networking opportunities, and community-building initiatives.
• Respond to member questions, concerns, and feedback with professionalism and care.
• Plan, coordinate, and evaluate membership programming, including networking events, educational workshops, office hours, virtual gatherings, and community discussions.
• Develop an annual membership programming calendar aligned with member needs and organizational priorities.
• Coordinate logistics, communications, speakers, facilitators, and event evaluation.
• Continuously refine programming based on participation data and member feedback.
• Manage and optimize the Arts Council's online membership platform.
• Facilitate meaningful conversations and encourage member-to-member connections.
• Maintain member directories, resource libraries, and online content.
• Moderate discussions in accordance with the Arts Council's Community Agreements and Code of Conduct.
• Introduce new features, engagement opportunities, and best practices that strengthen the online community experience.
• Steward relationships with member benefit partners and collaborators.
• Coordinate delivery of member benefits and ensure a high-quality member experience.
• Regularly evaluate benefit utilization, relevance, and effectiveness.
• Identify opportunities to expand partnerships that increase value for members and strengthen the Arts Council's network.
• Partner with the Communications team to promote the membership program.
• Develop campaigns that clearly communicate the value of membership.
• Support recruitment through community outreach, referrals, partnerships, events, and storytelling.
• Identify opportunities to convert program participants, event attendees, and community members into active members.
• Manage membership records, renewals, and member communications.
• Ensure membership information remains accurate across all systems and platforms.
• Oversee membership-related workflows, documentation, and administrative processes.
• Coordinate membership payment processing and reporting.
• Continuously improve systems and processes that support an exceptional member experience.
• Monitor key performance indicators including: Membership growth, Recruitment and renewal rates, Member engagement, Event participation, Benefit utilization, Member satisfaction

Job description

Reports To: Chief Operating Officer
Status: Full-time, Exempt
Location: Hybrid
Salary: $50,000–$60,000

Position Summary

The Greater Pittsburgh Arts Council seeks a strategic, relationship-centered Membership Manager to steward, grow, and continuously improve its membership program.

Following the redesign and relaunch of the membership program, the Membership Manager will build upon an established strategic foundation by cultivating an engaged community of artists, arts organizations, and creative professionals. This role is responsible for delivering an exceptional member experience, strengthening relationships, managing day-to-day membership operations, evaluating program performance, and identifying opportunities for thoughtful, sustainable growth.

The Membership Manager serves as both a community builder and program manager bringing together people, partnerships, programming, and systems to ensure the membership program remains valuable, relevant, and financially sustainable.

This position is ideal for someone who enjoys building relationships, creating welcoming community experiences, improving systems, using data to inform decisions, and translating strategy into action.

About the Membership Program

The Arts Council Membership Program exists to strengthen the region's arts ecosystem by connecting artists, arts organizations, and creative professionals through meaningful relationships, shared learning, professional development, and valuable resources.

Through an online community, educational programming, networking opportunities, strategic partnerships, and exclusive member benefits, the program fosters a collaborative community where members can connect, learn, create, and thrive together.

Why This Role Matters

The Membership Manager plays a central role in strengthening the region's arts ecosystem. By cultivating meaningful relationships, delivering valuable programs and resources, and fostering a vibrant community of artists, arts organizations, and creative professionals, this role helps ensure that the Arts Council's membership program remains a trusted resource and a catalyst for connection, collaboration, and collective impact.

The Membership Manager will steward and grow an established foundation, ensuring it continues to evolve alongside the needs of the creative community while advancing the Arts Council's mission and strategic priorities.

Primary Responsibilities

Membership Growth & Stewardship

• Implement and advance the Arts Council's membership strategy.
• Develop and execute annual plans to achieve membership recruitment, engagement, retention, renewal, and revenue goals.
• Identify opportunities to strengthen member value and support sustainable program growth.
• Evaluate membership trends and recommend strategic improvements.
• Partner with leadership to establish annual priorities and success metrics.

Member Experience & Community Building

• Serve as the primary relationship manager for Arts Council members.
• Cultivate a welcoming, inclusive, and engaging membership community.
• Design and implement onboarding experiences that help new members quickly connect and engage.
• Foster meaningful relationships among artists, arts organizations, and creative professionals.
• Encourage member participation through storytelling, recognition, networking opportunities, and community-building initiatives.
• Respond to member questions, concerns, and feedback with professionalism and care.

Program & Event Management

• Plan, coordinate, and evaluate membership programming, including networking events, educational workshops, office hours, virtual gatherings, and community discussions.
• Develop an annual membership programming calendar aligned with member needs and organizational priorities.
• Coordinate logistics, communications, speakers, facilitators, and event evaluation.
• Continuously refine programming based on participation data and member feedback.

Online Community Management

• Manage and optimize the Arts Council's online membership platform.
• Facilitate meaningful conversations and encourage member-to-member connections.
• Maintain member directories, resource libraries, and online content.
• Moderate discussions in accordance with the Arts Council's Community Agreements and Code of Conduct.
• Introduce new features, engagement opportunities, and best practices that strengthen the online community experience.
• Steward relationships with member benefit partners and collaborators.
• Coordinate delivery of member benefits and ensure a high-quality member experience.
• Regularly evaluate benefit utilization, relevance, and effectiveness.
• Identify opportunities to expand partnerships that increase value for members and strengthen the Arts Council's network.

Marketing & Member Recruitment

• Partner with the Communications team to promote the membership program.
• Develop campaigns that clearly communicate the value of membership.
• Support recruitment through community outreach, referrals, partnerships, events, and storytelling.
• Identify opportunities to convert program participants, event attendees, and community members into active members.

Operations & Administration

• Manage membership records, renewals, and member communications.
• Ensure membership information remains accurate across all systems and platforms.
• Oversee membership-related workflows, documentation, and administrative processes.
• Coordinate membership payment processing and reporting.
• Continuously improve systems and processes that support an exceptional member experience.
• Monitor key performance indicators including:
  • Membership growth
  • Recruitment and renewal rates
  • Member engagement
  • Event participation
  • Benefit utilization
  • Member satisfaction