Membership Growth & Engagement Manager

Parthenon-Management-Group; Brentwood (TN); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Parthenon Management Group is seeking a proactive Member Services Manager to support PMG’s goals through strategic member engagement, program development, and effective administration for professional societies. The role emphasizes growing and diversifying PMG client memberships via collaboration with Association Managers and the marketing team.

The position focuses on managing membership programs, events, and communications, with a strong emphasis on metrics, data reporting, and stakeholder

Qualifications

• Bachelor’s Degree from a four-year university or equivalent experience.
• Transparent and high integrity membership management.
• Strong organizational abilities including planning, delegating, program development, and task facilitation.
• Skills to collaborate with and motivate committee members and other volunteers.
• Strong written and oral communication skills.
• Travel is required.
• Working knowledge of Microsoft Office Suite, specifically Word and Excel.

Responsibilities

• Work with the Association Manager to ensure mission fulfillment through society and committee programs, and community and member outreach.
• Strategic monitoring and implementation at the membership and committee level in collaboration with PMG.
• Assist with enhancement of the society's image by working with the Association Manager and marketing as needed.
• Assist with annual and other meetings related activities as needed by committees, association manager, or the meetings department.
• Oversee, manage, and implement membership benefits, services, and recognition conducted at the Annual Meeting including calls, nominations, and reviews.
• Oversee, manage, and implement year-round educational and webinar programs
• Oversees the organization of committee meetings specific to membership engagement.
• This includes scribing a discussion overview and the preparation of official minutes of each meeting for approval by the committee chair.
• Prepares a summary of action items following each meeting.
• Follows up with the committee members responsible for accomplishing the action items and provides administrative or other assistance in accomplishing those tasks.
• Monitors progress and hold committee members accountable for results.
• Maintaining a membership database, records, and reporting on member trends and feedback
• Prepare and report membership and field data regularly with metrics around member engagement, income, and the membership journey including: Retention Rate, Acquisition Cost, Lifetime Value, Growth/Decline Rate

Skills

Strong written communication

Strong oral communication

Organizational skills

Planning & delegation

Program development

Task facilitation

Team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Parthenon Management Group is seeking a proactive Member Services Manager to support PMG’s goals through strategic member engagement, program development, and effective administration for professional societies. The role emphasizes growing and diversifying PMG client memberships via collaboration with Association Managers and the marketing team.

The position focuses on managing membership programs, events, and communications, with a strong emphasis on metrics, data reporting, and stakeholder