Membership Aide

Calstatelausu; California (MO); On-site; USD 20,309 - 28,925; Part time

Benefits offered by this job

Flexible schedule

Student work experience

Job summary

A university in California seeks a Membership Aide to support the Recreation Coordinator by providing clerical assistance and excellent customer service. This role requires you to be a current Cal State LA student with a minimum GPA and offers up to 20 hours/week during the academic year. Essential duties include handling member inquiries, managing registrations, and maintaining cleanliness in the facility.

Qualifications

• Minimum 6 undergraduate units or 4 graduate units with specified GPA.
• Ability to work with diverse student populations.
• Previous customer service experience preferred.

Responsibilities

• Provide quality customer service to the University community.
• Greet and assist guests and inquiries.
• Enter member information in facility management software.

Skills

Customer service

Effective communication

Organizational skills

Education

Currently enrolled Cal State LA student

Job description

Hourly Rate

$17.87 per hour; non‑exempt classification

Duration

Academic Year (Fall/Spring) with the possibility of extension

Work Schedule

Up to 20 hours/week (no more than 999 hours per calendar year). Schedule developed with the Recreation Coordinator.

Training Period

Two months with the possibility of extension

General Statement

Under the direct supervision of the Recreation Coordinator, the Membership Aide provides clerical support to the University‑Student Union (U‑SU). The Membership Aide is responsible for performing simple routine clerical tasks and projects for the effective operation of the U‑SU Recreation facility.

General Duties and Responsibilities

• Provides quality customer service to the University community
• Provides information and referrals about the Recreation facility, the University‑Student Union, and the University to the campus community;
• Greets all guests and directs guests to the appropriate resource;
• Receives and screens walk‑ins and other inquiries;
• Enters member information in facility management software;
• Registers members for group exercise classes;
• Provides information to members about programs, policies, and procedures;
• Assists with projects and events as needed;
• Maintains an awareness of all University‑Student Union and University activities and events;
• Ensures facility is organized and clean;
• Performs other duties as assigned.

Required Qualifications

• Currently enrolled Cal State LA student with a minimum of 6 undergraduate units and a minimum G.P.A. of 2.0, or graduate student with at least 4 graduate units and a minimum Cal State LA cumulative G.P.A. of 3.0;
• Willingness to work with an ethnically diverse and culturally pluralistic student body and staff;
• Ability to interact positively and build effective working relationships;
• Willingness to provide effective customer service promptly and courteously;
• Ability to respond to walk‑ins and other inquiries;
• Proficient oral, written, and listening skills;
• Strong organizational skills: the ability to prioritize and complete assigned duties and routine tasks;
• Ability to learn and utilize desktop and web‑based applications and office equipment as needed;
• Previous customer service experience preferred.

A background check/live scan (including a criminal record check) must be completed satisfactorily for an employment offer to remain valid. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current employees who apply for the position required.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.