Membership Service Coordinator

Ymca; Lebanon (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off (PTO)

Free family membership

Job summary

Countryside YMCA is seeking a Membership Service Coordinator to be the welcoming voice that connects members, staff, and leadership. The role blends front-line member service with executive‑level administrative support, ideal for someone organized, discreet, and genuinely people‑oriented.

Responsibilities include member registration support, CEO assistance with confidential matters, Board minutes, program data entry in Daxko, and coordinating tours and events.

Qualifications

• High school diploma and 2–3 years of administrative or supervisory experience.
• Nonprofit experience is a plus.

Responsibilities

• Serve as a warm, professional first point of contact — answering calls and resolving member questions, concerns, and registration issues.
• Support members with online registration, program transfers, and cancellations.
• Provide high-level administrative support to the CEO, including managing confidential correspondence and files with discretion and sound judgment.
• Prepare and maintain minutes for Board of Directors meetings.
• Manage office operations — ordering supplies, stationery, and overseeing copier/phone maintenance and service.
• Enter and maintain program data in Daxko, partnering with Program Directors to ensure accuracy and consistency.
• Step in to support the Front Desk, Welcome Center, and prospective member tours as needed.
• Assist with fundraising initiatives and special events, including the Annual Campaign.

Skills

Customer service

Administrative support

Communication

Time management

Discretion

Google Workspace

Education

High school diploma

Tools

Daxko

Google Workspace

Paycom

Job description

Do you thrive on creating great first impressions and keeping busy operations running smoothly behind the scenes? Countryside YMCA is looking for a Membership Service Coordinator to be the welcoming voice and steady hand connecting our members, staff, and leadership team. This role blends front-line member service with executive-level administrative support, making it a great fit for someone who's organized, discreet, and genuinely enjoys helping people.What You'll DoServe as a warm, professional first point of contact — answering calls and resolving member questions, concerns, and registration issuesSupport members with online registration, program transfers, and cancellationsProvide high-level administrative support to the CEO, including managing confidential correspondence and files with discretion and sound judgmentPrepare and maintain minutes for Board of Directors meetingsManage office operations — ordering supplies, stationery, and overseeing copier/phone maintenance and serviceEnter and maintain program data in Daxko, partnering with Program Directors to ensure accuracy and consistencyStep in to support the Front Desk, Welcome Center, and prospective member tours as neededAssist with fundraising initiatives and special events, including the Annual CampaignOversee communication between the North Entry and desk/pool teamsInterview, hire, schedule, and train North Entry and outdoor pool card-check staff; approve time cards and provide schedule coverage during emergenciesMonitor departmental safety and risk items, reporting concerns to your supervisor and the Risk ManagerTake on additional responsibilities as business needs ariseWhat You'll BringHigh school diploma plus 2–3 years of administrative or supervisory experienceNonprofit experience is a plusComfort working across platforms like Daxko, Google Workspace, and PaycomStrong technical aptitude and up-to-date computer skillsA proactive, can-do attitude with genuine empathy for people from all walks of lifeExcellent follow-through, time management, and the ability to juggle competing prioritiesOutstanding phone and interpersonal communication skillsSolid understanding of (or ability to learn and explain) YMCA policies and proceduresMust pass a criminal background checkPhysical Requirements: Primarily desk-based work involving prolonged sitting and computer use; ability to lift up to 15 lbs. Work environment noise levels range from moderate to lively depending on member activity.BenefitsCountryside YMCA offers a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, disability coverage, and paid time off (PTO). Full-time employees also enjoy a free family membership to Countryside YMCA.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.Countryside YMCA is committed to providing a safe environment for all children and vulnerable individuals in our care. We follow best practices for abuse prevention, including thorough screening, ongoing training, and clear behavioral expectations for staff and volunteers. We have a zero-tolerance policy for abuse and take all allegations and concerns very seriously. All employees are required to follow our child protection policies, complete required training, and report any suspicious or inappropriate behavior immediately.Countryside YMCA is an Equal Opportunity Employer.