Membership Coordinator

YMCA of Honolulu; Honolulu (HI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Free Y membership with employment

Referral bonuses - cash or Y credit

Up to 60% discounts on Y programs and;

Job summary

YMCA of Honolulu is seeking a proactive Membership Coordinator to support membership strategies, assist with sales, member services, and retention at the Welcome Center and Child Watch. In collaboration with the Membership Director, you will help grow and retain our membership, deliver exceptional service, and support wellness programs and community events across the branches.

This role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced

Qualifications

• Must be at least 18 years of age.
• Must be able to pass CPR, First Aid, AED certifications, and other mandatory training.
• TB test required.
• Required completion of YMCA's mandatory training modules for program staff within required timeframes and current upkeep of mandatory certifications required.
• 2 years minimum experience working in membership, sales, and/or customer service related activities.

Responsibilities

• Assists with membership sales, member service, and member retention strategies.
• Supports daily operations of the Membership Department, including the Welcome Center and Child Watch.
• Delivers an exemplary membership experience and supports long‑term relationship development and retention.
• Leads development, growth, and retention of membership and wellness programs; executes programs and events.
• Works under the supervision of the Director of Membership & Healthy Living to provide quality service and communication to members.

Skills

Customer service

People orientation

Management

Organizational skills

Tools

Microsoft Office

Job description

PAY RANGE:

$21.50 - $23.50 Hourly

HOURS:

Monday - Friday 10:00 am - 6:30 pm; possible weekends/shift adjustments as needed

POSITION SUMMARY:

The Membership Coordinator assists with all membership strategies and initiatives. Key responsibilities for Membership include assistance with membership sales, member service, and member retention strategies. This leadership position is responsible for assisting in daily operations of the Membership Department, including the Welcome Center and Child Watch. The Membership Coordinator is accountable for delivering an exemplary membership experience and for handling customer related services. This position works alongside the Membership Director to provide a seamless transition for members, from the point of enrollment to the long term relationship development and retention of the member.

This Coordinator assists with leading the development, growth, and retention of our membership and wellness programs. This position works to meet the needs of members and the community through program and event execution. The Membership Coordinator role works under the direct supervision of the Director of Membership & Healthy Living to provide quality service and communication to the members, assist members along their journeys to improved well-being, and ensure an excellent membership experience for all.

ESSENTIAL FUNCTIONS/JOB DUTIES:

• Requires understanding of group work process, program and staff development, skilled in general management and communications.


• Must be proficient in Microsoft Office


• Must be people oriented, possess strong management and supervisory skills, be well organized and multi-task oriented.


• Previous customer service experience required.


• Knowledge of program fiscal management preferred.


• Ensures the Branch meets the needs of members and the community by implementing membership programs, strategies, and initiatives.


• Keep in mind the Strategic Advantages of: YMCA Values, Community-Based
  Branches, Equity and Inclusion, and Multi-Generational service. Utilizes the association Strategy Screen in operational decision making. Understands the
  association Strategic Priorities including the Community Impact areas of
  Youth Development, Healthy Living, and Social Responsibility.

Education/Training:

• Must be at least 18 years of age.


• Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame.


• TB test required.


• Required completion of YMCA's mandatory training modules for program staff within required timeframes and current upkeep of mandatory certifications required.


• 2 years minimum experience working in membership, sales, and/or customer service related activities.

WHY THE Y?:

• Free Y membership with employment


• Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*


• Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.

Child Protection Commitment

The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.

*See job opportunities page for full details