Membership Coordinator, 2nd shift

St Cloud Area Family YMCA; Saint Cloud (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

St Cloud Area Family YMCA is seeking a Membership Coordinator in Saint Cloud, MN to lead membership growth, engagement, and retention through relationship-building and lead management. You will supervise front desk staff, oversee membership operations, and manage scholarship and collections processes while ensuring a member-focused service culture.

The role requires the use of Daxko or similar CRM systems, strong customer service and leadership skills, and the ability to work on-site with

Qualifications

• Minimum two years experience in membership services or related field.
• Experience supervising or leading a team preferred.
• Must be at least 18 years old.
• Experience with membership management software (Daxko preferred) or CRM systems; Microsoft Office proficiency.
• Strong customer service and relationship-building skills.
• Proven leadership, coaching, and staff development abilities.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills in a fast-paced environment.
• Ability to analyze problems, exercise judgment, and make appropriate decisions.
• Ability to learn new technology and maintain accurate records.
• Understanding of budgeting, cash handling, inventory control, and financial accountability.
• Ability to maintain confidentiality and professionalism.
• Commitment to the YMCA mission and inclusive culture.
• CPR/First Aid/AED and Bloodborne Pathogens training or ability to obtain within 60 days.
• Completion of required YMCA trainings and passing background check.
• Reliable transportation for community outreach and events.

Responsibilities

• Lead membership growth and engagement through prospecting, retention, and relationship-building.
• Provide guidance and supervision for front desk staff and volunteers, recruiting, training, scheduling, and evaluating performance.
• Oversee daily membership operations including check-ins, processing, registrations, and use of Daxko and other systems.
• Promote YMCA programs and services, manage leads, support marketing, and maximize enrollment.
• Represent the YMCA in the community by coordinating events and developing partnerships.
• Administer membership support functions such as scholarships, collections, facility rentals, and merchandise inventory.
• Maintain operational excellence by monitoring front desk operations and staffing levels; document updates.
• Ensure compliance with policies and risk management standards; enforce dress code and emergency protocols.
• Participate in leadership meetings and other duties to support branch operations.
• Model exceptional customer service and professional behavior with members, guests, volunteers, and staff.

Skills

Customer service

Leadership

Communication

Staff supervision

Time management

Budgeting

Cash handling

Inventory control

Problem solving

Learning technology

Community outreach

Relationship building

Tools

Daxko

Microsoft Office

Job description

Description

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The Membership Coordinator drives membership growth, engagement, and retention through relationship building, lead management, community outreach, and strategic partnerships. The Membership Coordinator oversees daily membership operations, supervises front desk staff, administers scholarship and collections processes, and ensures efficient, member-focused service. This position is frequently responsible for first response duties including quickly attending to reported incidents, assessing the appropriate protocol and facilitating or escalating the appropriate response procedures. Schedule includes every other weekend.

Requirements

ESSENTIAL FUNCTIONS:

1. 1. Lead membership growth and engagement by implementing strategies to effectively prospect, retain, and engage members while fostering a welcoming, member-centered culture focused on delivering exceptional member experience and building long-term relationships.
2. 2. Provide guidance and supervision for front desk staff and volunteers by recruiting, hiring, training, scheduling, coaching, evaluating performance, and maintaining accountability to achieve departmental goals.
3. 3. Oversee daily membership operations by ensuring efficient front desk procedures, accurate member check-in, membership processing, program registration, and consistent use of Daxko and other membership systems.
4. 4. Promote YMCA programs and services by engaging prospective and current members, managing membership leads, supporting marketing initiatives, and collaborating with program staff to maximize participation and enrollment.
5. 5. Representing the YMCA in the community by coordinating membership events, developing community partnerships, and participating in outreach activities that increase awareness and membership.
6. 6. Administer membership support functions, including scholarship applications, collections processes, facility rentals, membership agreements, and retail inventory for YMCA merchandise.
7. 7. Maintain operational excellence by monitoring front desk operations, communicating maintenance and operational issues, ensuring appropriate staffing levels, and documenting staff concerns and operational updates.
8. 8. Ensure compliance with YMCA policies and risk management standards by enforcing procedures, dress code expectations, emergency protocols, and maintaining current knowledge of organizational policies and practices.
9. 9. Participate in leadership and organizational meetings and complete other duties as assigned to support branch operations.
10. 10. Model exceptional customer service by interacting professionally, courteously, and respectfully with members, guests, volunteers, and staff at all times.

QUALIFICATIONS:

1. 1. A minimum of two years of experience in membership services, customer service, hospitality, recreation, retail, or a related field required.
2. 2. Previous supervisory or team leadership experience strongly preferred.
3. 3. Must be at least 18 years of age.
4. 4. Experience with membership management software (Daxko preferred) or similar customer relationship management (CRM) systems. Microsoft Proficiency required.
5. 5. Demonstrated ability to deliver exceptional customer service and build positive relationships with members, staff, volunteers, and community partners.
6. 6. Strong leadership, coaching, and team development skills.
7. 7. Excellent verbal and written communication skills.
8. 8. Strong organizational and time management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
9. 9. Ability to analyze problems, exercise sound judgment, and make appropriate decisions.
10. 10. Ability to learn new technology and maintain accurate records.
11. 11. Basic understanding of budgeting, cash handling, collections, inventory control, and financial accountability.
12. 12. Ability to maintain confidentiality and exercise professionalism in all interactions.
13. 13. Commitment to the YMCA's mission, values, and culture of inclusion.
14. 14. CPR, First Aid, AED, and Bloodborne Pathogens certifications (or ability to obtain within 60 days of hire).
15. 15. Completion of all required YMCA trainings within established timeframes.
16. 16. Successful completion of a background check in accordance with YMCA policies.
17. 17. Valid driver's license and reliable transportation preferred for community outreach and events.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 50 plus pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is often required to: climb stairs, bend, stoop, push, squat, sit, crouch, walk, kneel, twist, pull, reach with hands, sit, stand for an extended period of time, run, throw, swim, Climb ladders, walk, shovel snow, plow snow, have finger dexterity, grasp, talk, hear, have visual acuity, ?vocal projection and perform repetitive motions..
• While performing the duties of this job the employee is exposed to weather conditions prevalent at the time.
• Must be alert at all times, keeping safety in mind. Must possess acceptable hearing and visual capabilities in order to monitor environment and well-being of members.?
• Must be capable of working under pressure in a somewhat disruptive environment?.
• May be required to sit, stand, or maintain physical activity for extended periods of time.?
• Sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations (depending upon the programs).
• Ability to travel locally to meetings.?