Member Upgrade Specialist - Elevate Member Experience

Outdoor Adventures Inc.; Davison (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

Outdoor Adventures Inc. is seeking a motivated Member Upgrade Sales professional for our Davison, MI location. You will engage with existing members, explain benefits, and upsell upgrade options to enhance value and satisfaction.

Ideal candidates have proven sales experience, strong communication skills, and a customer-first mindset. You will maintain records, collaborate with marketing, and strive to meet monthly targets in a team-focused environment.

Qualifications

• Proven experience in sales, preferably in membership or subscription-based services.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with the ability to build rapport quickly.
• Goal-driven with a track record of meeting or exceeding sales targets.
• Ability to work independently and as part of a team.
• Proficient with CRM software and Microsoft Office Suite.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Contact existing members to discuss membership benefits and upgrade options.
• Identify opportunities to increase member satisfaction and retention through upgrades.
• Provide detailed information about membership tiers, pricing, and exclusive offers.
• Maintain accurate records of member interactions and sales activities.
• Collaborate with the marketing and customer service teams to align sales strategies.
• Meet or exceed monthly sales targets and contribute to overall team goals.
• Handle member inquiries and resolve any concerns related to membership upgrades.

Skills

Sales experience

Communication skills

Customer service

Goal oriented

Team player

Independent worker

CRM software

Microsoft Office

Education

High school diploma

College degree preferred

Tools

CRM software

Microsoft Office

Job description

Outdoor Adventures Inc. is seeking a motivated Member Upgrade Sales professional for our Davison, MI location. You will engage with existing members, explain benefits, and upsell upgrade options to enhance value and satisfaction.

Ideal candidates have proven sales experience, strong communication skills, and a customer-first mindset. You will maintain records, collaborate with marketing, and strive to meet monthly targets in a team-focused environment.