Member Experience Supervisor — Growth & Engagement

Crunch Fitness, Primetime Fitness LLC; Dearborn (MI); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Free gym membership

Monthly bonus

Job summary

Crunch Fitness is growing and seeks a dedicated Member Services Supervisor in-person in Dearborn, MI. You will manage daily club operations, coach staff, and drive membership sales while delivering outstanding member experiences.

Responsibilities include enforcing policies, making staffing decisions, booking appointments, and conducting tours to enroll new members. A friendly, results-driven attitude with prior service/management experience is ideal.

Qualifications

• Customer service experience is preferred.
• Management experience is preferred.

Responsibilities

• Demonstrate knowledge of club SOPs and policies.
• Communicate and implement club policies to staff.
• Encourage teamwork and productivity.
• Make decisions as needed.
• Generate appointments via referrals, networking, and presentations.
• Give gym tours and enroll prospects in memberships.
• Promote membership services and Dot Fit products in sales pitches.
• Maintain records in Crunch Fitness VFP systems.
• Conduct daily facility walks to ensure cleanliness.

Skills

Customer service

Management

Sales

Job description

Crunch Fitness is growing and seeks a dedicated Member Services Supervisor in-person in Dearborn, MI. You will manage daily club operations, coach staff, and drive membership sales while delivering outstanding member experiences.

Responsibilities include enforcing policies, making staffing decisions, booking appointments, and conducting tours to enroll new members. A friendly, results-driven attitude with prior service/management experience is ideal.