Member Experience & Sales Specialist: Elevate Communities

Ymca; Town of Middletown (NY); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental Vision

PTO & Holidays

Free Y Membership

Retirement Plan

Training & Development

Career Advancement

Staff Discounts

Job summary

The Middletown YMCA Family Location is seeking a Member Experience & Sales Specialist to elevate the membership journey from onboarding to long-term engagement. You will lead tours, close memberships, and train staff on YMCA products and services.

Join a team that values community impact, offers a full benefits package, and supports development through workshops, PTO, and a nationwide YMCA membership for your household.

Qualifications

• High School Diploma or equivalent.
• Two years of sales, customer service or related experience.
• Must be able to work occasional evenings and weekends.

Responsibilities

• Drive membership sales through outstanding tours and value-driven conversations.
• Develop and deliver training on YMCA products and services.
• Develop strategies to motivate staff and achieve sales and retention goals.
• Implement Welcome Center procedures and ensure smooth operations.
• Deliver tours, schedule fitness orientations and onboarding for new members.
• Represent the YMCA at community outreach events (nights/weekends possible).

Skills

Interpersonal skills

Communication

Sales experience

Education

High School Diploma or equivalent

Job description

The Middletown YMCA Family Location is seeking a Member Experience & Sales Specialist to elevate the membership journey from onboarding to long-term engagement. You will lead tours, close memberships, and train staff on YMCA products and services.

Join a team that values community impact, offers a full benefits package, and supports development through workshops, PTO, and a nationwide YMCA membership for your household.