Member Support Specialist — Remote

Join Us!; Duluth (GA); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Georgia United Credit Union is seeking a Member Support Representative to deliver high-quality member service via phone, video, and digital channels. The role includes addressing inquiries on accounts, loans, payments, and self-serve options, with proactive cross-selling to support the credit union’s offerings.

The MSR will maintain accurate records, work in a collaborative environment, and adapt to onsite or remote work schedules as needed to meet business needs.

Qualifications

• Customer service mindset and clear communication skills.
• Proficiency with MS Office and digital channels.
• Ability to learn and explain products and self-serve options.

Responsibilities

• Interact with members via phone, video, and digital channels to address inquiries.
• Process transactions including deposits, withdrawals, and payments with accuracy.
• Document, report, and maintain records for accountability and compliance.

Job description

Georgia United Credit Union is seeking a Member Support Representative to deliver high-quality member service via phone, video, and digital channels. The role includes addressing inquiries on accounts, loans, payments, and self-serve options, with proactive cross-selling to support the credit union’s offerings.

The MSR will maintain accurate records, work in a collaborative environment, and adapt to onsite or remote work schedules as needed to meet business needs.