Member Support Specialist — Growth & Hybrid Work

PDI Technologies; Alpharetta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Career development opportunities

Job summary

PDI Technologies in Alpharetta, GA is seeking a dedicated Member Support Specialist to assist members with inquiries and issues using our loyalty and payment programs. The role emphasizes courtesy, urgency, and efficiency, with collaboration across teams to resolve questions quickly.

The ideal candidate demonstrates strong problem-solving and communication skills, embraces learning daily, and can thrive in a fast-paced environment while protecting customer data and maintaining integrity.

Qualifications

• 1-2 years of experience in a helpdesk/call center environment preferred.
• Customer service experience is a plus.
• Excellent written and verbal communication skills.
• Professional and courteous with customers at all times.
• Proficient in MS Office and typing 40 wpm.

Responsibilities

• Address member inquiries professionally to build positive relationships and long-term memberships.
• Resolve issues efficiently, contributing to the company's bottom line.
• Monitor email queue and handle member inquiries and questions.
• Follow up to member inquiries by taking specific action in a timely manner.
• Work on special short-term projects to offer customized support for new programs.
• Stay updated on product knowledge and company policies.

Skills

Customer service

Integrity

Professionalism

Communication

Relationship building

Learning agility

Teamwork

Analytical thinking

Flexibility

Customer focus

Organization

Growth mindset

Education

High school diploma/GED

Tools

MS Office

Job description

PDI Technologies in Alpharetta, GA is seeking a dedicated Member Support Specialist to assist members with inquiries and issues using our loyalty and payment programs. The role emphasizes courtesy, urgency, and efficiency, with collaboration across teams to resolve questions quickly.

The ideal candidate demonstrates strong problem-solving and communication skills, embraces learning daily, and can thrive in a fast-paced environment while protecting customer data and maintaining integrity.