Member Support & Loyalty Programs Specialist

PDI Technologies; Dallas (TX); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Professional certifications

Leadership development

Paid time off

Job summary

PDI Technologies is seeking a Member Support Specialist in Dallas to provide top-tier support for payment and loyalty programs, resolve inquiries with courtesy and urgency, and collaborate with cross-functional teams. The role emphasizes problem solving, analytical thinking, and continual learning daily.

Ideal candidates will have 1–2 years in helpdesk or customer service, strong written and verbal communication, and the ability to work independently within a team.

Qualifications

• 1-2 years of experience in a helpdesk/call center preferred
• High school diploma/GED required
• Highest sense of integrity and discretion required
• Ability to remain professional and courteous with customers at all times
• Excellent written and verbal communication skills
• Ability to build relationships and strong alliances across the organization
• Willingness to learn every day, do it fast and use knowledge appropriately
• Ability to work independently and in a team environment
• Analytical thinking and technical literacy
• Ability to work varying shifts as needed
• Proficiency with MS Office and typing 40 wpm
• Provide a positive, professional, empathetic, and customer-focused manner
• Solid organization and work prioritization skills
• Care to do a great job and desire to grow professionally

Responsibilities

• Address member inquiries professionally to build positive relationships and long-term memberships
• Resolve issues efficiently, contributing to the company's bottom line
• Monitor email queue and handle member inquiries and questions
• Follow up to member inquiries by taking specific action in a timely manner
• Work on special short-term projects to offer customized support for new programs
• Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies
• Work with confidential customer information and demonstrate highest levels of integrity
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Track and report to the management on systemic issues and provide insight on trends
• Participate in additional training courses when needed
• Other duties as assigned

Skills

Communication

Problem solving

Analytical thinking

Team player

Customer service

Professionalism

Independence

Typing 40 wpm

MS Office proficiency

Education

High school diploma/GED

Tools

MS Office

Job description

PDI Technologies is seeking a Member Support Specialist in Dallas to provide top-tier support for payment and loyalty programs, resolve inquiries with courtesy and urgency, and collaborate with cross-functional teams. The role emphasizes problem solving, analytical thinking, and continual learning daily.

Ideal candidates will have 1–2 years in helpdesk or customer service, strong written and verbal communication, and the ability to work independently within a team.