Patient Support Specialist (Fully Remote)

Ro; United States; Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Flexible PTO

Parental leave

Wellbeing stipend

Pet insurance

Mental health resources

Job summary

Ro is a direct-to-patient healthcare company providing telehealth, labs, and pharmacy services nationwide. This role focuses on patient interactions across channels, onboarding, orders, billing, and troubleshooting on Ro's platform.

The ideal candidate has 1-2 years in remote/hybrid customer-facing work, empathy and strong communication skills, and the ability to navigate multiple systems (Zendesk helpful). Ro offers comprehensive benefits and growth opportunities.

Qualifications

• 1-2 years in a remote/hybrid customer-facing role.
• Strong empathy and communication skills.
• Ability to navigate multiple systems; Zendesk experience is a plus.

Responsibilities

• Manage patient interactions across channels (email, phone, live chat).
• Support onboarding, orders, billing, and troubleshooting on Ro's platform.
• Build proficiency in workflows to resolve needs efficiently.

Skills

Empathy

Communication

Multi-system navigation

Zendesk experience

Tools

Zendesk

Job description

• Manage patient interactions across channels like email, phone, and live chat, ensuring quality and productivity.
• Support patients with onboarding, orders, billing, and troubleshooting across Ro's platform.
• Build proficiency in workflows and systems to resolve needs effectively.

Requirements:

• 1-2 years in a remote/hybrid customer-facing role, with strong empathy and communication skills.
• Ability to navigate multiple systems, with experience in Zendesk a plus.
• Strong critical-thinking and problem-solving skills in a fast-paced environment.

Compensation and Benefits:

• Hourly rate of $24/hour with full medical, dental, and vision insurance.
• Includes 401(k) with company match, flexible PTO, and parental leave.
• Additional perks like wellbeing stipend, pet insurance, and mental health resources.

Ro

Ro is a direct-to-patient healthcare company offering telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in healthcare, earning numerous honors from Fortune and Great Place to Work.