Member Navigator (Fully Remote)

Jobgether SRL; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings with company match

Generous PTO and parental leave

Remote work setup

Professional development

Job summary

Jobgether is seeking a remote Member Advocate to support individuals navigating healthcare benefits and services. You will manage cases from initial contact to resolution with precise documentation, coordinate appointments with providers and internal teams, and escalate complex issues as needed.

The role emphasizes US-based remote work, reliable internet, and opportunities for professional development, with comprehensive benefits, PTO, and parental leave offered by the company.

Qualifications

• At least 2 years of remote call center experience in healthcare or related customer support.
• Must be based in the United States and have reliable internet.
• Comprehensive healthcare coverage and retirement savings with company match.
• Generous paid time off and paid parental leave.
• Remote work setup and professional development opportunities.

Responsibilities

• Serve as a member advocate helping individuals navigate healthcare benefits and services.
• Manage member cases from initial contact through resolution with accurate documentation.
• Coordinate appointments and services while communicating with providers and internal teams.
• Escalate complex or clinical issues according to established procedures.

Skills

Remote call center experience

Communication

Problem-solving

Time management

Job description

• Serve as a member advocate helping individuals navigate healthcare benefits and services.
• Work in a fully remote environment with structured weekday hours.

Key Responsibilities:

• Manage member cases from initial contact through resolution with accurate documentation.
• Coordinate appointments and services while communicating with providers and internal teams.
• Escalate complex or clinical issues according to established procedures.

Qualifications:

• At least 2 years of remote call center experience in healthcare or related customer support.
• Strong communication, problem-solving, and time management skills.
• Must be based in the United States and have reliable internet.
• Comprehensive healthcare coverage and retirement savings with company match.
• Generous paid time off and paid parental leave.
• Remote work setup and professional development opportunities.

Jobgether

The company provides healthcare navigation and member support services, helping members access essential healthcare services. The culture emphasizes customer service, remote work, and professional development in a technology-driven healthcare environment.