Part-Time Contact Center Representative I

Gulf Coast Educators Federal Credit Union; Pearland (TX); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

Gulf Coast Educators Federal Credit Union is hiring part-time Contact Center Representatives at our Pearland West branch. You will handle member inquiries, guide them through online banking tools, and support Bill Pay, Zelle, and other services.

Positions require clear communication, reliability, and self-motivation in a fast-paced environment. Join a team that values dependable service and helps members access essential financial services.

Competenze

• Must be self-motivated and able to multi-task.
• Clear written and verbal communication over the phone and electronic media.
• Basic IT vocabulary is helpful.

Mansioni

• Answer member calls regarding account information and policies with moderate supervision.
• Educate members on products and services.
• Assist members with electronic communications and online banking tools.
• Open new accounts via electronic channels.
• Ensure service goals are met or exceeded.
• Identify and report suspicious activity per Bank Secrecy Act.

Conoscenze

Phone support

Multi-tasking

Communication skills

IT vocabulary helpful

Strumenti

Glia chat

Descrizione del lavoro

Description

*Please review your application to ensure completion. Incomplete applications may not be considered.*

GCEFCU is seeking motivated and dependable individuals to join our Contact Center team! If you are someone who thrives in a fast paced environment, great at multi-tasking, and enjoy helping others, this is a perfect opportunity for you!

Our Contact Center Representatives handle incoming calls with various questions and requests, which lead them to becoming more knowledgeable in several departments in the credit union. This is a great learning opportunity for your career growth at GCEFCU.

There are currently (4) positions located at our Pearland West branch with the following schedules:

• (3)M-F 11:45am-4:00pm and alternating Saturdays 8:45am -12:15pm.
• (1)M-F 1:45pm - 6:00pm and alternating Saturdays 8:45am - 12:15pm.

This position will:

• Respond to secure messages.
• Perform Glia interactions.
• Review remote deposit items.
• Provide technical support for: online Bill Pay, Zelle, and online banking.
• MUST be self-motivated; ability to multi-task and be a problem solver.
• MUST be able to communicate clearly and concisely over the phone and in writing using electronic media (email, Glia, etc.).
• Basic IT vocabulary is helpful.
• Must be dependable, reliable, and trustworthy.

Essential Functions & Responsibilities:

• Responsible for answering member call regarding account information, resolving member questions, and providing accurate information to members on policies and procedures with moderate supervision. Responsible for educating members on the credit union's products and services to provide members with all financial services appropriate for them.
• Assist members with electronic communications, payment types and account access (i.e. GLIA, Direct Home Banking messages, check and credit cards by phone, remote deposits of checks, bill pay systems, Zelle and home banking assistance).
• To achieve or exceed the established service goals.
• Responsible for opening new accounts and subsequent accounts via electronic channels requests.
• Authorize release of collateral on existing loans, changes in terms and payment date adjustments.
• Responsible for assisting members in the loan application process by collecting/updating all pertinent information.
• Responsible for identifying reportable transactions under the Bank Secrecy Act, obtaining required information, and reporting transactions. Responsible for complying with Federal Rules and Regulations as required by NCUA. Responsible for compliance with the Bank Secrecy Act and all governmental regulations and Credit Union Policies and guidelines. Alerts supervisory personnel to any suspicious activity regarding transactions including forgery, theft, kiting, members that appear to be avoiding CTR's.
• Performs other related duties as assigned.

EOE Disabled/Veteran