Member Support Representative

Jobtailor; Connecticut; On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in Connecticut is seeking a dedicated Customer Service Associate to act as the primary contact for Members, answering inquiries and guiding next steps via inbound calls.

The ideal candidate has a Bachelor's degree or equivalent experience, proven customer service, strong communication, and the ability to identify trends from feedback while staying composed under pressure.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• Proven record of providing strong and effective customer service.
• Ability to identify trends based on customer feedback.
• Manage stressful situations with composed behavior.
• Strong verbal and written communication skills.

Responsibilities

• Act as the primary contact for Members and answer inquiries
• Support and take ownership of member inquiries through inbound calls
• Effectively listen to members and determine best course of action
• Provide feedback to identify business changes for improved client experience
• Achieve productivity, scheduled adherence, and quality assurance expectations

Skills

Strong communication skills

Problem solving

Trend identification

Composed behavior

Effective listening

Education

Bachelor's degree or equivalent work experience

Tools

CRM systems

Job description

Responsibilities

• Act as the primary contact for Members and answer inquiries
• Support and take ownership of member inquiries through inbound calls
• Effectively listen to members and determine best course of action
• Provide feedback to identify business changes for improved client experience
• Achieve productivity, scheduled adherence, and quality assurance expectations

Requirements

• Bachelor's degree or equivalent work experience preferred
• Proven record of providing strong and effective customer service
• Ability to identify trends based on customer feedback
• Manage stressful situations with composed behavior
• Strong aptitude in problem solving and thinking 'outside the box'
• Solid systems and technology skills
• Strong verbal and written communication skills

Soft Skills

• customer service
• problem solving
• composed behavior
• effective listening
• trend identification
• feedback analysis
• adaptability
• communication skills

Certifications & Qualifications

• Bachelor's degree