Customer Support Supervisor

Jobtailor; Geneva (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Illinois is seeking a customer-focused supervisor to lead non-exempt team members, develop and implement processes ensuring consistent, professional service, and analyze data to anticipate future business needs. You will contribute to budgeting for assigned cost centers, drive department metrics, and create an exceptional customer experience that supports sales growth.

Excellent communication, empathy, and conflict resolution are essential as you collaborate with branch sales,

Qualifications

• Bachelor’s degree or 3–5 years related experience or equivalent.
• Strong English verbal and written communication required.
• Ability to read and explain company policies and benefits.

Responsibilities

• Direct supervision of non-exempt team members.
• Develop and implement processes for consistent, professional service.
• Analyze data to help determine future business needs.
• Prepare initial budgetary input for assigned cost centers.
• Deliver results for department metrics and customer satisfaction.
• Influence customer satisfaction and sales growth by creating an exceptional experience.
• Evaluate and implement new ways to efficiently provide product service.
• Maintain frequent contact with customers, branch sales force, vendors, and internal departments.

Skills

Verbal communication

Written communication

Public relations

Instructional skills

Empathy

Education

Bachelor’s degree

Job description

Responsibilities

• Responsible for the direct supervision of non-exempt team members as assigned.
• Assists in the development and implementation of processes that ensure consistent and professional product service to all customers.
• Analyzes data to help determine potential future business needs.
• Provides input and may prepare initial budgetary proposals for assigned cost centers.
• Responsible for delivering results for department specific metrics.
• Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations.
• Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers.
• Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments.

Requirements

• Bachelor’s degree from four year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience.
• Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills.
• Ability to read, interpret, understand and explain documents such as company policies and benefits.
• Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public.
• Must be able to listen, assess and diagnose hidden meanings, and empathize.
• Must be able to resolve conflict in the best interests of the business and our customers.
• Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.

Soft Skills

• Excellent Verbal Communication
• Excellent Written Communication
• Public Relations
• Instructional Skills
• Empathy