Customer Service Representative (Member Services)

The John Birch Society; Appleton (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

The John Birch Society in Appleton, Wisconsin, is seeking a Member Services Representative to enhance growth by acting as a liaison between the company and its members. The successful candidate will solve customer inquiries and maintain satisfaction at the core of their work.

This role includes providing clerical support, managing inbound and outbound calls, and building sustainable relationships with customers. Applicants should possess computer literacy, a friendly demeanor, and conservative values.

Qualifications

• Ability to effectively solve customer issues and inquiries.
• Possess a friendly demeanor and conservative values.
• Skilled in managing a high volume of calls.

Responsibilities

• Provide clerical support, including data entry and filing.
• Act as a liaison between the company and customers.
• Manage inbound and outbound calls efficiently.

Skills

Computer literacy

Phone and E‑mail etiquette

Friendly demeanor

Customer service skills

Job description

Description

Title: Member Services Representative

Classification: Non‑exempt

Department: Member Services

Position summary: To assist all staff, not just customers, in order to enhance growth. Member Services Representative will be the liaison between our company and its current and potential customers and members. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Essential Functions

• Clerical support for all companies (reception, data entry, filing, correspondence, bank deposits, billing, receipting, mail distribution, reporting)
• Member Services for all companies including problem/resolution
• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customers’ needs, clarifying information, researching every issue and providing solutions
• Seizing opportunities to upsell products when they arise
• Building sustainable relationships and engaging customers by taking the extra mile
• Keeping records of all conversations in our call center database in a comprehensible way
• Frequently attending educational seminars to improve knowledge and performance level
• Meeting personal/team qualitative and quantitative targets

Reporting Relationship

Reports to Member Services Manager

Requirements

• Computer literacy
• Phone and E‑mail etiquette
• Friendly demeanor
• Conservative values