Member Support Pro: Five-Star Service & Flexible Scheduling

Serenity Healthcare; Provo (UT); On-site; USD 22,730 - 26,863; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

PTO and paid holidays

Flexible shift scheduling

Job summary

A fast-growing care company in Provo, UT, is seeking a Member Support Specialist to provide excellent service on high-volume calls. In this role, you will manage inquiries, schedule appointments, and ensure a seamless member experience, all while receiving comprehensive training. Candidates should have a high school diploma or GED, at least one year of customer service experience, and the ability to communicate effectively under pressure. Competitive compensation and benefits are offered, including paid training and flexible scheduling.

Qualifications

• At least 1 year of experience in a customer service or similar environment.
• Ability to manage scheduling and appointments accurately.
• Experience in hospitality or premium service is preferred.

Responsibilities

• Handle high-volume inbound and outbound calls in a fast-paced environment.
• Convert inbound leads into scheduled appointments.
• Verify member information and ensure accurate data entry.

Skills

Customer service experience

Strong verbal communication skills

Organization in high-volume environments

Basic computer skills

Education

High school diploma or GED

Job description

A fast-growing care company in Provo, UT, is seeking a Member Support Specialist to provide excellent service on high-volume calls. In this role, you will manage inquiries, schedule appointments, and ensure a seamless member experience, all while receiving comprehensive training. Candidates should have a high school diploma or GED, at least one year of customer service experience, and the ability to communicate effectively under pressure. Competitive compensation and benefits are offered, including paid training and flexible scheduling.