Member Success Lead | AI-Driven Onboarding (Remote)

Mento; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Mento is a remote-first US company focused on increasing human potential through coaching, blending human expertise with AI. You will own member onboarding, scale operations, and lead the Member Success team to foster a best-in-class experience across partnerships and sessions.

The role emphasizes building scalable systems with AI, driving key metrics from partner launches through first sessions, and shaping the customer journey with a strong leadership mindset.

Qualifications

• 5+ years in operations or member success at a fast-growing company.
• Built scalable systems using technology and AI.
• Strong people leader who wants to build something meaningful.

Responsibilities

• Own member onboarding from partner launch to first session, driving key metrics.
• Build scalable systems using AI and automation tools.
• Lead the Member Success team and establish processes.

Skills

Member onboarding

AI & automation

People leadership

Tools

Automation tools

Job description

Mento is a remote-first US company focused on increasing human potential through coaching, blending human expertise with AI. You will own member onboarding, scale operations, and lead the Member Success team to foster a best-in-class experience across partnerships and sessions.

The role emphasizes building scalable systems with AI, driving key metrics from partner launches through first sessions, and shaping the customer journey with a strong leadership mindset.