Member Success Lead (Fully Remote)

Mento; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Mento is a remote-first US company focused on increasing human potential through coaching, blending human expertise with AI. You will own member onboarding, scale operations, and lead the Member Success team to foster a best-in-class experience across partnerships and sessions.

The role emphasizes building scalable systems with AI, driving key metrics from partner launches through first sessions, and shaping the customer journey with a strong leadership mindset.

Qualifications

• 5+ years in operations or member success at a fast-growing company.
• Built scalable systems using technology and AI.
• Strong people leader who wants to build something meaningful.

Responsibilities

• Own member onboarding from partner launch to first session, driving key metrics.
• Build scalable systems using AI and automation tools.
• Lead the Member Success team and establish processes.

Skills

Member onboarding

AI & automation

People leadership

Tools

Automation tools

Job description

• You will own member success at Mento, focusing on onboarding and scaling operations.
• You will work across teams to improve the end-to-end member experience.

What You’ll Own:

• Member onboarding from partner launch to first session, driving key metrics.
• Building scalable systems using AI and automation tools.
• Leading the Member Success team and establishing processes.

Who We’re Looking For:

• You have 5+ years in operations or member success at a fast-growing company.
• You have built systems that scale using technology and AI.
• You are a strong people leader who wants to build something meaningful.

Mento is on a mission to increase human potential through coaching, blending human expertise with AI. They are a remote-first US company backed by top VCs, partnering with leading firms like Anthropic and OpenAI.