Marketplace Operations Lead

Mento; United States; Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health, dental, vision, and 401k

Hybrid work model

Competitive salary and equity

Unlimited vacation

Access to your own Mento Coach

Commuter benefits

Job summary

A dynamic coaching firm is seeking a Marketplace Operations Lead to transform the member-coach matching experience into a scalable, AI-powered system. The ideal candidate will have 3+ years of experience in talent acquisition or marketplace operations and will play a key role in developing efficient matching processes while maintaining high satisfaction rates. Competitive salary and benefits are offered in a hybrid work model.

Qualifications

• 3+ years in talent acquisition, recruiting operations, or marketplace/platform operations.
• Proven track record optimizing matching, pairing, or recommendation systems.
• Comfort with AI tools and workflow automation platforms.

Responsibilities

• Develop and execute strategic vision for matching processes.
• Own and optimize the full member journey.
• Establish metrics to measure marketplace health and identify patterns.
• Establish metrics and reporting frameworks to measure marketplace health, identify patterns and bottlenecks, and surface opportunities.
• Lead with an AI experimentation mindset – constantly piloting tools, testing solutions, and running operational experiments that increase efficiency and improve outcomes without sacrificing personalization.
• Develop forecasting models to predict demand fluctuations and balance supply-demand dynamics across coaching specialties.
• Maintain deep knowledge of member personas and coach roster (specializations, styles, capacity) to inform manual and algorithmic matching decisions.
• Partner cross-functionally to proactively identify dependencies, gaps, and process improvements that increase efficiency for all stakeholders

Skills

Talent acquisition experience

Marketplace operations expertise

Project management skills

AI tools proficiency

Tools

Hubspot

Zapier

Scheduling tools

Job description

Join to apply for the Marketplace Operations Lead role at Mento

Mento is a human and AI coaching company with the mission to help people perform their best at work. We’re reinventing how companies develop their talent by pairing them with top operators in their field for 1-on-1 coaching and mentorship, and leveraging AI technology to build a solution that can scale our impact.

We’re empowering the employees at the fastest-growing companies, with 5x user growth and 3x revenue growth in the past year. Our partners include Anthropic, Gusto, Hims & Hers, Whatnot, 1Password, Brex, Vercel, and Cox Enterprises.

About The Role

As Mento's Marketplace Operations Lead, you'll transform our member-coach matching experience from a high-touch, manual process into a scalable, AI-powered system. This is a 0-1 role where you'll systematically productize an operation that currently delivers exceptional outcomes (>4.9/5 satisfaction) without sacrificing quality. You'll combine talent marketplace expertise with operational rigor to design the systems, experiments, and cross-functional partnerships that enable Mento to scale 2-5x while maintaining our reputation for perfect-fit matching. Starting with hands-on execution, you'll evolve the role toward continuous improvement through data analysis, systems design, and process optimization.

Responsibilities

• Develop and execute the strategic vision for Mento's member-coach matching process, building the bridge from current human-powered to future AI-augmented matching within four to six months
• Own and optimize the full member journey – managing a hands-on member experience (sign-up, matching, rotations, and transitions) while building scalable, automated processes to reduce manual work
• Own marketplace KPIs and use data to drive continuous improvement: match quality, time-to-match, coach utilization, member satisfaction, coach satisfaction, matching efficiency and cost
• Establish metrics and reporting frameworks to measure marketplace health, identify patterns and bottlenecks, and surface opportunities
• Lead with an AI experimentation mindset – constantly piloting tools, testing solutions, and running operational experiments that increase efficiency and improve outcomes without sacrificing personalization
• Develop forecasting models to predict demand fluctuations and balance supply-demand dynamics across coaching specialties
• Maintain deep knowledge of member personas and coach roster (specializations, styles, capacity) to inform manual and algorithmic matching decisions
• Partner cross-functionally to proactively identify dependencies, gaps, and process improvements that increase efficiency for all stakeholders

Qualifications

• Have 3+ years in talent acquisition, recruiting operations, or marketplace/platform operations (preferably tech or consulting)
• Proven track record optimizing matching, pairing, or recommendation systems in two-sided marketplaces (coaching, recruiting, talent platforms)
• Project management and process improvement experience with measurable results
• Comfort/fluency with AI tools, CRM systems (Hubspot), workflow automation platforms (Zapier), and scheduling tools

Why Work with Us?

• This is a unique opportunity to build an impactful, meaningful brand in a rapidly changing category directly alongside the Co-CEO.
• We are a company dedicated to empowering professionals to live meaningful careers. That starts with our culture at Mento.
• You’re very excited about being part of a team crafting novel ways for people, teams, and companies to unlock their performance, growth, and how we all work together.
• We work hard to foster a workplace built around trust, respect, collaboration, and having fun.
• We are a highly collaborative work environment where every team member plays a critical role in building our products, shaping our culture, and growing our business. We operate in a fast-paced environment where ideas, experimentation, and execution matter equally. This is a unique opportunity to join an early-stage, mission-driven team.
• We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. If you’re passionate about helping more people feel and perform their best at work, we want to hear from you.

Benefits

• Health, dental, vision, and 401k
• Hybrid work model with offices in San Francisco Bay Area and Los Angeles
• Competitive salary and equity
• Unlimited vacation
• Access to your own Mento Coach
• Commuter benefits for Bay Area transportation