Member Success & Growth Manager

Biocom; San Diego (CA); On-site; USD 130,000 - 150,000; Full time

Job summary

Biocom is seeking a Member Success Manager to grow revenue and maximize member ROI through proactive engagement and strategic relationships. You will own the member lifecycle, drive renewals, and identify upsell opportunities to expand Biocom’s benefits across the Greater Los Angeles region and beyond.

The role requires strong communication, data analysis, and cross‑functional collaboration to reduce churn and increase member lifetime value.

Qualifications

• Bachelor’s degree in business, marketing or life sciences.
• 5–7 years in business development or customer success roles.
• Experience selling to life science stakeholders in the region.

Responsibilities

• Prioritize member success by understanding needs and tailoring benefits.
• Develop trusted relationships with decision-makers.
• Represent Biocom at events and drive engagement.
• Oversee member lifecycle: onboarding, renewals, upsells.
• Collaborate with internal teams to craft customized success plans.
• Partner with members and suppliers to grow savings and revenue.
• Analyze member data to monitor usage and churn risks.
• Proactively engage to improve product utilization.
• Promote customer stories and case studies with marketing.

Skills

Communication skills

Product knowledge

Customer relationship

Problem solving

Data analysis

Organizational skills

Empathy & emotional intelligence

Technical proficiency

Collaboration

Education

Bachelor’s degree in business, marketing or life sciences

Master’s degree in business or life sciences (plus)

Tools

Salesforce

CRM systems

Analytics software

Job description

Biocom is seeking a Member Success Manager to grow revenue and maximize member ROI through proactive engagement and strategic relationships. You will own the member lifecycle, drive renewals, and identify upsell opportunities to expand Biocom’s benefits across the Greater Los Angeles region and beyond.

The role requires strong communication, data analysis, and cross‑functional collaboration to reduce churn and increase member lifetime value.